IT Operations Manager
Dublin
2
Negotiable
Ref:
Job Description
My Dublin based client is looking for an IT Operations Manager to join their team.
My Dublin based client is looking for an IT Operations Manager to join their team.
Job Responsibilities
Reporting to Head of IT, the primary role of the IT Operations Manager and the operations team, is to ensure the availability, integrity, maintenance and support, of the operational IT infrastructure and application systems.
- Work with partners to support and maintain a complex IT infrastructure & service;
- Lead a skilled team of onsite resources to achieve and develop;
- Input into strategic programmes of Digital Transformation;
- Own the IT service transition from project delivery into service operations, working with project teams and business owners to ensure transition is in place ahead of go live events;
- Onboarding & management of all 3rd party providers, including relationship and contract efficiencies;
- Promote a culture of continuous service improvement and operational excellence and be a role model to help achieve this;
- Liaising with Service Providers on issue identification and SLA management in the supported operational environment;
- Support with all IT audit activities and remediation tasks;
- Provide support to internal stakeholders for application related deployments;
- Management of day-to-day technology related issues for all IT systems with 3rd parties;
- Ensure that there are clear Standard operating Procedures (SOP’s) for all areas of IT Operations;
- Responsible for the backup plans, Business continuity and Disaster recovery plans are in place and tested in line with Policy; and
- Analyse, prepare and maintain detailed technical documentation for site specific infrastructure.
Experience Required
- Relevant Technical third level qualifications;
- Demonstrable experience in IT Management working with onsite teams;
- Strong technical background, including holding industry standard qualifications;
- Strong ability to manage multiple projects and IT service skills;
- Systems integration & development experience;
- O365 & VMWare Administration experience;
- Strong investigative and project management experience;
- Relevant knowledge of and experience working to ITIL frameworks; and
- Experience working with or understanding of large data handling environments including management information systems and database architecture such as Microsoft SQL Server & MS Office.
