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IT Infrastructure Manager

IT Infrastructure Manager
Dublin City Centre Permanent Negotiable Ref: E12416NB

Job Description

My Dublin based client is recruiting for an IT Infrastructure Manager to join the team. This is a perm role that will be remote working initially and then a hybrid model will kick in after that.

My Dublin based client is recruiting for an IT Infrastructure Manager to join the team. This is a perm role that will be remote working initially and then a hybrid model will kick in after that. The Global IT Infrastructure Manager will be accountable globally for the development, implementation and management of the organization IT Infrastructure and architecture strategy. The role will be heavily focused on Information Security and you will ensure the client is aligned for ongoing certification maintenance audits and will require to develop a model & plan for the Infrastructure team going forward. The candidate should have extensive experience in all areas of networks, security, telephony and IT Infrastructure both on prem and cloud and also have experience in providing infrastructure solutions in a contact center environment.

Job Responsibilities

  • You will design, develop, & maintain a stable, secure, scalable, relevant, & cost-effective contact centre cloud infrastructure that meets the requirements of the organization.
  • Strong knowledge and experience in Information Security Management standards and best practices in line with legislation e.g. GDPR, etc.
  • You will establish, document, maintain, & ensure the proper execution of the policies, processes, & procedures required for the effective management of a stable, secure, and scalable IT Infrastructure, including, the IT infrastructure monitoring, the management of the IT asset lifecycle from procurement to disposal, the security of the IT infrastructure, etc.
  • You will lead daily operational activities of the Infrastructure Team, including, the responsibility for all internal hardware & communications infrastructure, software, licensing, as well as any relevant levels of support for internal IT tools, software deployments, software updates & patches, & third-party services.
  • Travel to other delivery sites, to work with local IT teams both nationally & internationally from time to time as required.
  • Perform team management duties with the team as required e.g. managing annual leave, performance management, disciplinaries, etc.
  • Responsible on a day-to-day basis for the smooth & reliable operation and & support of all components of the IT Infrastructure.
  • Implement, set, & deliver to appropriate internal IT service levels, KPI’s & CSAT measurements for the business.
  • Review & document key performance metrics & indicators to ensure high performance of IT service delivery systems.
  • Develop business continuity planning & disaster recovery plans as required.
  • You will ensure regular IT infrastructure & security audits e.g. from customers & external third parties, ISO, user & system access, system security, etc.
  • Ensure appropriate & up-to-date security awareness training is in place for the business.
  • You will develop innovative strategies for new & existing applications, software, & operating systems.
  • Align & report as required to the IT Director
  • You will represent the IT Dept at all required internal management meetings on all applicable IT projects, budget reporting & progress on future objectives for the company etc. as required.
  • You will collaborate with other Teams in the business to identify & address the requirements for IT Infrastructure improvements, changes, & queries.
  • You will work closely with decision makers in other departments as well as Corporate IT, to proactively identify, recommend, develop, implement, & support cost-effective technology solutions for all applicable aspects of the business that support operational & strategic goals.
  • You will create & present IT solutions that support the strategic growth plans of the organisation.
  • You will design & deliver presentations to new & existing Clients with regards to the IT Department.
  • You will assist the sales team in bids & tenders for new business opportunities e.g. designing & presenting suitable technology solutions to customers in appropriate formats.
  • Oversee deployment of systems & network integration in association with partner clients, business partners, suppliers, & subsidiaries.
  • You will manage & maintain IT spending in line with budget submissions.
  • Evaluate department budget & costs associated with training.
  • Set up, manage, & run projects utilising standard & appropriate project management practices.
  • You will assist information security audits, whether performed by organization or third-party personnel.
  • You will ensure information security needs of the business are maintained.
  • Assess current technology architecture for vulnerabilities, weaknesses & for possible upgrades or improvement.
  • You will implement & oversee technological upgrades, improvements, & major changes to the information security environment.
  • You will manage & configure physical security, disaster recovery & data backup systems.
  • You will communicate information security goals & new programs effectively with other department managers within the organization.
  • This position will involve some travel to clients and sites.

Experience Required

  • 2+ years in network / IT Infrastructure engineer IT support roles
  • 3+ years in IT Management roles managing network / desktop support teams.
  • 3+ years’ experience in project management (Project Management certifications e.g., PMP desirable)
  • Experience of working within the ITIL Framework.
  • Experience migrating on prem infrastructure to the cloud (Azure).
  • Proven leadership experience managing teams, coaching, and mentoring individuals.
  • Strategic planning skills.
  • Flexible to travel on an on-going basis, both local & internationally.
  • Able to work independently and collaboratively; must be able to manage multiple projects simultaneously and execute decisions with good judgment and discretion.
  • Good time management skills

Essential and Desirable Skills

  • In-depth understanding of network security technologies e.g. firewalls, 2FA, MFA, etc.
  • Understanding of project scheduling & the ability to drive task completion.
  • Strong knowledge of the O365, SharePoint, & Azure platforms.
  • Strong understanding & knowledge of relational databases & data structures.
  • In-depth understanding & experience with contact centre telephony systems e.g. Cloud PBX, soft phones, etc.
  • The ability to create & manage security strategies.
  • Demonstrable experience in developing & delivering scalable infrastructure solutions in line with strategic goals.
  • Proficiency in Microsoft office suite.

Educational Requirements

  • Relevant Security and/or Infrastructure related certifications will be an advantage.
  • Degree in computer science, information technology, electronics or equivalent telecommunications or any related field or equivalent

Working Hours & Benefits

  • 38 Hour Working Week
  • Remote / Hybrid Model
  • 25 Days Annual Leave plus bank holidays
  • Health Insurance
  • Pension
  • Bike to work Scheme


Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior Technical Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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Latest Reviews

The guys at Eolas are really professional and the recruitment process is one of the smoothest and most communicative I’ve ever experienced. Caoimhe, Alan and Peter made landing a great role feel like a walk in the park. I definitely recommend!
Folarin Samuel
Folarin Samuel
11:16 10 Aug 22
Eolas supported well during my recruitment journey.
santosh chougule
santosh chougule
16:23 08 Aug 22
Very impressed with the people I’ve come across during the recruitment process! It was a great experience and I reckon Eolas Recruitment is undoubtedly one of the best agencies out there.
Jerin George
Jerin George
15:47 05 Aug 22
Peter Kirby provided me with excellent guidance, advice and communication throughout my recruitment experience. Ably supported by Caoimhe Cronin, any questions and follow ups I had were addressed promptly. Overall I have experienced a speedy and very pleasant experience with the Eolas team. Thank you all. I recommend Peter, Caoimhe and Eolas Recruitment for any recruitment needs.
Peter Sheerin
Peter Sheerin
10:43 05 Aug 22
Incredible work, Sean found me a great job with all the criteria I had asked for, saw me through my interview and gave me some excellent tips on how to get the job and alas, I got the job! I would highly recommend this company to all my friends and family! Thanks again, you are all amazing!”
vipin yadav
vipin yadav
09:50 05 Aug 22
Stephen Daly was a great agent to work with, extremely helpful while I was trying to on board on to a new contract while I was abroad on holiday. Eolas’ support after contract start was also spot on.
19:15 04 Aug 22
My experience with Eolas has been excellent. The team maintained constant communication throughout and the on boarding process was simple and straightforward forward.
Ryan Collins
Ryan Collins
17:22 04 Aug 22
My experience working with Eolas was and remains excellent. I had not contracted before, so they explained everything I needed to know and informed me of who else I had to contact within related organisations, to complete my preparation for and to facilitate the expeditious engagement of my first contract. Stephen Daly walked me through my contract and all other related matters, their online personal account and documentation system is excellent. Stephens support and communications were always timely and absolute, no query was too large or small, all were answered quickly and comprehensibly. I could not recommend Eolas more, they are a completely professional, reliable and supportive oganisation and I am happy to remain with them going forward.
Derek Teehan
Derek Teehan
16:23 04 Aug 22
Eolas has helped me get the rate i wanted with my client and land an excellent piece of work. I hope to work with them in the future
jimi cherian
jimi cherian
15:26 04 Aug 22
Its been a real pleasure to work with Eolas recruitment. Caroline Gaughan really went above and beyond to support me through the process of securing a new role. I would highly reccomend them to anyone.
Nick Brophy
Nick Brophy
14:21 29 Jul 22
My experience with Eolas Recruitment was great. I had the pleasure of dealing with Caroline Gaughan who guided me through a lengthy interview process. Caroline was very responsive during the entire process right up to and after the job offer, making sure I had everything I needed. Everything was handled on my behalf. I would highly recommend Eolas Recruiting. Thank you for all your help.
Shay McGee
Shay McGee
13:58 29 Jul 22
My experience with Eolas has been excellent. Stephen Daly and Ciara O'Dwyer provided a great service to ensure I was well supporting in applying for the role and further support when I was onboarded. Great work!
Kate McAree
Kate McAree
08:51 13 Jul 22
Dealt with Nicola, she was very professional and helped me secure a job in a new company. Would recommend.
15:47 12 Jul 22
I dealt with Sean Prendergast in Eolas when searching for a new job. Amazing level of communication and dedication to finding the right position for me based on my needs. I've almost doubled my salary and will be working closer to home. Couldn't ask for better than that.
Hugh O'Keeffe
Hugh O'Keeffe
08:41 12 Jul 22
Caoimhe and Peter were amazing to work with. They were with me through every step of the recruitment process, making sure I had everything I needed to succeed. I would highly recommend them and Eolas Recruitment!
Enya Mooney
Enya Mooney
08:42 11 Jul 22
John McSweeney
John McSweeney
10:24 07 Jul 22
Had a great experience working with Peter Kirby at Eolas, he was incredibly helpful. Knew exactly where i needed to be pitching myself in terms of roles and with the support of him and the rest of the team I was able to land a new contracting job. There was also another colleague at Eolas who was helping me look at perm roles too so the complete solution. I would absolutely recommend Eolas to anyone looking for a new job.
Trev Phillips
Trev Phillips
10:28 08 Jun 22
Caroline at Eolas really helped with getting a job I was interested in. She was able to put me forward for an excellent position at a nearby company with a great salary. The whole process was handled by her which took a lot of stress out of my job hunt. Thank you again Caroline it was a pleasure working with you!
Luke Tallon
Luke Tallon
16:13 03 Jun 22
Ciara O'Dwyer was really helpful and easy to deal with.
Tom Heaslip
Tom Heaslip
16:10 02 Jun 22
I had a great chance to work with Peter. The company that i was hired for was looking for a technical role that was really difficult to fill in.Peter assisted me on all the screening process and also on getting my Critical Skills work permit.Wonderful experience and Highly recommended!
Cristopher Loria
Cristopher Loria
10:22 31 May 22
I had an extremely positive experience with Caroline Gaughan of Eolas Recruitment. Throughout the process of securing my new position Caroline was highly responsive, personable and professional. She was always available and engaged in discussing any queries I had and offered great support throughout the entire process, especially before and between interview stages.I would highly recommend working with Caroline and Eolas.
Paul Burke
Paul Burke
11:08 10 May 22
My experience with Eolas from the very start was fantastic. Nicola Byrne contacted me in relation to a couple of positions that were available. Guided me through the entire process and offered any help needed along the way. If I'm ever job hunting again I know who my first port of call will be along with anyone who asks me for a recommendation.
Liam Deery
Liam Deery
08:49 10 May 22
I accepted a new role though Beth from Eolas...I was very happy with the process throughout. Beth found a role for me quite quickly, which suited my specific skills. Beth and Nollaig were always friendly and super professional and also able to answer any questions or concerns I had. Furthermore, Beth kept me in the loop regularly (not just through email but also through phonecalls) so I always knew exactly what the situation was and how my application was progressing and I am very appreciative of that. I will definately use again Eolas in the future...More recently Nicola took over as my Eolas Agent and came up to speed very quickly on potential roles for me and my previous experience. I found Nicola to be efficient and a good problem solver, All my queries were handled efficiently and successfully by Nicola and in a pleasant and professional manner. I would gladly contact Nicola again and deal with Eolas again as I was most satisfied with her calm, efficient and friendly manner...Thanks again Nicola and we'll stay in touch!
Niall McGuinness
Niall McGuinness
19:33 08 May 22
I had a very positive experience working with Nicola from Eolas. Nicola supported me through the whole process in securing my new role, providing me with all the necessary interview advice and guidance. She was also regularly in touch to keep me updated and to answer any questions I had. I would HIGHLY recommend Eolas Recruitment to anyone seeking a new role.Thanks again to Nicola for all your help.
Stuart Carroll
Stuart Carroll
12:13 06 May 22
I am glad that i reached out to the Eolas team for my new job search, Getting in touch with Stephen and Peter and team was one of best thing for me as getting a job in IT sector bit difficult but the way they all handled things for me and getting me a job which is of my passion and i would be loving to work for was just possible because of the team at Eolas recruitment,From start of the process untill getting the offer in hands everything was handled professionally by team thanks so much guys for your help and support much appreciate it.
Siddharth Patel
Siddharth Patel
06:25 05 May 22
Initially, I was contacted by Caoimhe C. And she immediately put my resume for contract role through one of the largest companies in Ireland. Peter K. did a follow up for the interview and explained me in detail about the contractual role in Ireland. Overall, it was a smooth process and I was directed properly in every steps and given a proper guidance by Eolas Team. I definitely recommend Eolas Recruitment and team!
Sujit Mourya
Sujit Mourya
21:41 04 May 22
Overall a very positive experience with Eolas, I had being applying for months direct with most companies with very little feedback. Eolas contacted me directly on linked In with a role which was a perfect match to my skillset and background.They also guided me though the process end to end and help to set expectations. I found them very professional to work with and very happy they approached me.Special thank you to Caoimhe and Peter for making the process a smooth and stress free transition. Delighted with my new role.
Robert Callaghan
Robert Callaghan
13:41 04 May 22
Sean Prendergast's support and professionalism have been key in finding the best job opportunity. Agility and speed, I would recommend it.
Omar Muciño Trochez
Omar Muciño Trochez
22:33 27 Apr 22
The support and encouragement that I got from Caroline Gaughan in my recruitment process is impeccable. It was very professional and was an excellent experience. Not only regarding job, she was concerned about my accommodation at job location and health issues during the process. She was assisting through out the process being patient and kind. I am glad and thankful that she helped me with the next step in my career.
Pavani M
Pavani M
09:23 27 Apr 22
Highly recommend Eolas. Very Professional.
chris plummer
chris plummer
11:36 22 Apr 22

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