IT Infrastructure Lead Support

The successful role holder will assist the Infrastructure Manager with the day operations of the team. The Lead Support will be responsible for ensuring an efficient IT service is provided to both internal and external customers and clients. The role holder will focus on user & desktop support and will include IT helpdesk incident management, PC imaging, application deployment, VOIP phone setup and numerous IT support applications and platforms. This role requires a knowledge of all other IT services to include server and san technology, networking and it’s relates systems and protocals.

Technical Competencies:

• PC Hardware & Software Problem Determination Skills
• ITIL based Helpdesk environment
• Printer Setup and Administration
• Workstation Imaging
• Application Deployment
• Microsoft Workstation Operating Systems
• Microsoft Office Suite
• Active Directory; DNS ; DHCP ; Domain Controllers
• Patching of operating systems and applications
• Mobile Phones & Tablets (IOS/Android) Device Configuration and Administration
• Knowledge base technical document creation
• Reporting and user communication

Desirable experience in:

• Microsoft Server Operating Systems
• Microsoft SQL
• Vmware VSphere
• Server & SAN technology
• Cisco Telephony systems
• Networking Protocols (TCP/IP;802.11;VPN;SMTP;sFTP;SNMP)
• Networking Hardware & Configurations (Switches; Routers; LAN;WAN)
• Concepts of Cloud Computing
• Concepts of Cyber Security

Business Competencies

• Excellent interpersonal skills
• Have demonstrated flexibility and motivational skills
• The ability to work effectively as part of a team, to multitask and to prioritise work
• The ability to adapt & learn new tasks and skills
• Be flexible in their working approach
• Capable of acting as the escalation point of contact in order to resolve complex cases

Desirable Qualifications & Experience

• At least 1-2 years’ experience in a Team Leader role within an IT helpdesk environment
• Relevant Third level degree coupled with relevant qualifications in IT
• This role requires a combination of business knowledge together with an understanding of the technologies required to run a Financial Services business.
• Strong organisational skills, in particular the ability to manage diverse and competing priorities
• Experienced in preparing relevant IT stat reports and presenting to various stakeholder
• Previous experience of supporting and developing a team
• Ability to logically assess problems and introduce solutions
• Excellent relationship management and interpersonal skills
• Ability to communicate effectively at all organisational levels