IT Infrastructure Lead

Overview

My Dublin City Centre based client is recruiting for a Technical / Hands on IT Infrastructure Lead to join the team. The successful candidate will be responsible for leading the site IT staff and functions supporting the site operations.

Duties

• Oversees and provides guidance and direction of IT staff in support of the site operations.
• Oversees and coordinates management of internal systems including infrastructure and software applications and provides and coordinates expert support when necessary.
• Oversees and facilitates administration and maintenance of computer work stations and software applications in conformance to company standards.
• Works with project teams to assist with implementation of IT related systems and applications.
• Interacts with internal clients on all levels to help resolve IT-related issues.
• Builds and maintains vendor relationships to ensure compliance to vendor maintenance and support agreements.
• Coordinates with company IT functions to ensure IT assets are supported and maintained.
• Provides or coordinates technical support of IT infrastructure and software applications.
• Lead efforts to install, upgrade, and support applications and functionality, including performance and capacity-related aspects.
• Responsible for technical documentation and specifications, including system designs and test plans as needed.
• Work closely with business analysts to translate/convert business needs into functional and technical solutions; communicate solutions and impacts to stakeholders.
• Document and test code/code packages through the landscapes.
• Work with Architects on system design activities, including infrastructure, applications, security, and process definitions.
• Assist with quality assurance reviews of specifications and delivery output from team members.
• Proactively analyze, troubleshoot, and resolve incidents and requests in a timely manner, with quality.
• Seek ways to continuously improve IT work functions and processes; work across IT Teams to implement improvements.
• Track and report development status and timeline to Manager and to appropriate internal personnel and tracking systems.
• Assist senior system analysts manage and communicate system/application, maintain current knowledge of relevant technologies assigned
• Provides support as needed for the site server & storage environment.
• Provides level II/III user support in conjunction with IT Customer Service.
• Insures that all IT production landscape changes are processed through the IT Change Control process.
• Insure that all IT services and support requests are processed using the IT Service Desk processes and procedures.
• Provide, as requested, status reporting and operating performance information to key stakeholders.

Essential

• Bachelors degree in IT, MIS and/or Engineering preferred or 2 year Associates degree in IT or Computer Information Services with equivalent experience.
• 4 – 6 years experience in comparable IT environment and/or IT lead role.