IT Helpdesk Support Engineer

My Dublin City Centre client is looking for an IT Helpdesk Support Engineer to join their fast-paced IT team.

This is a well-established organisation within the Financial Services industry that prides itself on its highly skilled and professional workforce. You will learn and support a range of software and hardware solutions that are essential for the successful running of the business.

This is a great opportunity for someone who has 1+ years’ experience in an IT helpdesk role who is looking to progress their career with a highly successful organisation with plenty of career development opportunities.

Job Responsibilities

• Provide 1^st level support across all hardware and applications, including external and custom solutions.
• Escalate technical issues to 2^nd Level Support or third-party providers, if required
• Track, triage, troubleshoot, and respond to technical issues raised on the IT helpdesk
• Plan, perform, and document system & regression testing
• Create and update documentation about issues, requests, changes, and resolutions
• Communicate with users regarding expected resolution times, status updates, system training, etc.

Experience Required

• 1+ years’ experience in an IT Helpdesk Support role
• Experience with troubleshooting and responding to tickets
• Knowledge of the Financial Services industry would be a bonus

Desirable Skills

• Technical problem solver
• Excellent communication skills
• Customer-focused
• Interest in learning new technologies
• Adaptable with an ability to work in a fast-paced environment

Educational Requirements

• Degree or diploma in IT, Computer Science, or another related field
• IT certifications would be desirable (e.g. ITIL V3 or V4 Foundation)

Benefits

• Competitive salary
• Bonus
• Pension
• Health Care
• Hybrid Working Model