IT Helpdesk Support Engineer

IT Helpdesk Support Engineer
Dublin City Centre 2 Negotiable Ref:

Job Description

My Dublin City Centre client is looking for an IT Helpdesk Support Engineer to join their fast-paced IT team.

My Dublin City Centre client is looking for an IT Helpdesk Support Engineer to join their fast-paced IT team.

This is a well-established organisation within the Financial Services industry that prides itself on its highly skilled and professional workforce. You will learn and support a range of software and hardware solutions that are essential for the successful running of the business.

This is a great opportunity for someone who has 1+ years’ experience in an IT helpdesk role who is looking to progress their career with a highly successful organisation with plenty of career development opportunities.

Job Responsibilities

  • Provide 1st level support across all hardware and applications, including external and custom solutions.
  • Escalate technical issues to 2nd Level Support or third-party providers, if required
  • Track, triage, troubleshoot, and respond to technical issues raised on the IT helpdesk
  • Plan, perform, and document system & regression testing
  • Create and update documentation about issues, requests, changes, and resolutions
  • Communicate with users regarding expected resolution times, status updates, system training, etc.

Experience Required

  • 1+ years’ experience in an IT Helpdesk Support role
  • Experience with troubleshooting and responding to tickets
  • Knowledge of the Financial Services industry would be a bonus

Desirable Skills

  • Technical problem solver
  • Excellent communication skills
  • Customer-focused
  • Interest in learning new technologies
  • Adaptable with an ability to work in a fast-paced environment

Educational Requirements

  • Degree or diploma in IT, Computer Science, or another related field
  • IT certifications would be desirable (e.g. ITIL V3 or V4 Foundation)

Benefits

  • Competitive salary
  • Bonus
  • Pension
  • Health Care
  • Hybrid Working Model

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