IT Helpdesk Support

Responsibilities

Reporting to IT Helpdesk Team Leader responsibilities included, but not limited to:

• Troubleshoot, analyse, resolve, track, escalate and accurately document various technical problems of simple to moderate complexity.
• Assist and support users in usage of specific applications.
• Adhere to established policies and procedures.
• Troubleshoot basic software and hardware problems.
• Provide input to and update knowledge base as necessary.
• Alert management and team members when a major problem is suspected.

Essential and Desirable Skills

The ideal candidate will have:

• A relevant third level IT qualification.

Qualifications, experience and characteristics required include

• Minimum of 2 -3 years’ relevant experience
• Excellent of Microsoft systems and Microsoft certification would be an advantage.
• Strong interpersonal skills, ideally obtained in a client facing role in an IT capacity.