IT Helpdesk – Level 1 Support

Job Responsibilities

• Provide 1st line production support for all applications, Hardware and infrastructure i.e. internally developed solutions or external systems.
• Raise any 2nd line support issues with the software providers, Level two support or Vendor.
• Keep track of all calls logged on the Helpdesk and escalate when required
• Gather, document and obtain sign-off on requirements for small initiatives i.e. Management Information reports, customer documentation or service requests
• Work closely with the business teams on the diagnosis of system issues
• Patch management
• Take part in Maintenance tasks carried out by IT
• Relocation management of staff

Experience Required

• Helpdesk support experience
• Knowledge of business or system analysis
• At least 1 years’ experience in a similar role, preferably in Financial Services

Working Hours & Benefits

• Healthcare
• Pension