IT Helpdesk Engineer

IT Helpdesk Engineer Image
IT Helpdesk Engineer

Dublin South



Ref: E8864SC

Job Description

My south Dublin south side based client who is based 20minute walk from Dundrum Shopping Centre is currently looking for a level 1 Helpdesk Support Engineer.

In this role you will be providing 1st level support to all their external Customers for a successful SME IT firm.

Job Responsibilities

  • Ensure customers technical issues are dealt with professional and in a timely manner.
  • You will provide day to day IT support to my client
  • Ensure that all phone and ticketing requests are monitored and dealt with.
  • Escalate issues if needed to third parties.

Experience Required

  • 1-3 years in a similar IT support role
  • Excellent written and verbal English
  • Strong knowledge of ticket based software and support systems
  • Experience with;
    • Windows Servers
    • Office 365 or exchange
    • General networking knowledge
    • HyperV / VMware nice to have
    • Excellent IT customer support experience
    • You must speak fluent English

Essential and Desirable Skills

  • Any understanding of networks and IP would be a plus

Educational Requirements

  • Third level degree in Computer Science ore relevant experience

Working Hours & Benefits

  • Standard working hours

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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