IT Helpdesk Engineer

My client has an exciting opportunity for an IT Helpdesk Engineer to join their busy team. You will be working in a fast-paced IT helpdesk environment with high volume ticket management. You will gain exposure into a variety of different technologies with the opportunity to learn new skills.

This is a great local opportunity for anyone living in the north Leinster region (Louth, Meath, Cavan). This role offers a hybrid working model so you must be based within commutable distance of these regions.

Job Responsibilities

• First line support for a very busy helpdesk within a fast-paced environment
• Quickly respond to all incoming IT incidents and requests
• Provide user and desktop support including: PC support, incident management, user setups, and application deployment
• Aim to resolve issues at first point of contact, and escalating where required
• Communicate with users and the IT team via email and phone
• Travelling to different company sites may be required as you progress within the role

Experience Required

• At least 1-2 years’ experience in a fast-paced IT Helpdesk role
• Proven track record of successfully managing tickets at a high volume
• Proactive, collaborative, and a quick learner
• Driving licence may be required. Learner drivers may be considered

Essential and Desirable Skills

• Microsoft Operating Systems
• Active Directory
• DNS, DHCP, NTFS
• Networking (TCP/IP, FTP, VPN)
• PC and printer setup
• Citrix – Desirable
• Scripting (PowerShell, VBScript) – Desirable
• Office 365 – Desirable
• Microsoft Azure – Desirable

Educational Requirements

• Third level degree or diploma in IT, Computer Science, or another related field
• ITIL certification would be desirable

Benefits

• Bonus
• Pension
• Paid holidays
• Hybrid working model