IT Helpdesk Engineer

IT Helpdesk Engineer
North Leinster 2 Negotiable Ref:

Job Description

My client has an exciting opportunity for an IT Helpdesk Engineer to join their busy team.

My client has an exciting opportunity for an IT Helpdesk Engineer to join their busy team. You will be working in a fast-paced IT helpdesk environment with high volume ticket management. You will gain exposure into a variety of different technologies with the opportunity to learn new skills.

This is a great local opportunity for anyone living in the north Leinster region (Louth, Meath, Cavan). This role offers a hybrid working model so you must be based within commutable distance of these regions.

Job Responsibilities

  • First line support for a very busy helpdesk within a fast-paced environment
  • Quickly respond to all incoming IT incidents and requests
  • Provide user and desktop support including: PC support, incident management, user setups, and application deployment
  • Aim to resolve issues at first point of contact, and escalating where required
  • Communicate with users and the IT team via email and phone
  • Travelling to different company sites may be required as you progress within the role

Experience Required

  • At least 1-2 years’ experience in a fast-paced IT Helpdesk role
  • Proven track record of successfully managing tickets at a high volume
  • Proactive, collaborative, and a quick learner
  • Driving licence may be required. Learner drivers may be considered

Essential and Desirable Skills

  • Microsoft Operating Systems
  • Active Directory
  • DNS, DHCP, NTFS
  • Networking (TCP/IP, FTP, VPN)
  • PC and printer setup
  • Citrix – Desirable
  • Scripting (PowerShell, VBScript) – Desirable
  • Office 365 – Desirable
  • Microsoft Azure – Desirable

Educational Requirements

  • Third level degree or diploma in IT, Computer Science, or another related field
  • ITIL certification would be desirable

Benefits

  • Bonus
  • Pension
  • Paid holidays
  • Hybrid working model

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If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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