IT Desktop Support Engineer

IT Desktop Support Engineer Image
IT Desktop Support Engineer

Dublin City Centre


€40,000 - €45,000

Ref: E1301PK

Job Description

My client is looking for an experienced IT Desktop Support Engineer to join their team on permanent basis in their offices in Dublin City Centre.


The role will require candidates to have a strong level of Security Skills (Firewalls/ VPNs etc).  The successful candidate will report to the ICT Manager and will be responsible for my client’s infrastructure and also providing support to my client’s service desk.


  • Assist the ICT Manager and support company’s infrastructure
  • Implement company’s infrastructure strategy
  • Develop best practice guidelines and ensuring all processes are documented
  • Assist in the development of new technological innovations to increase customer’s satisfaction
  • Manage and liaison with a range of internal and external stakeholders
  • Assist stakeholders with their queries in a timely and efficient manner
  • Assist company’s service desk by answering mainly 2nd level technical queries
  • Support the ICT Manager to ensure the company is compliant with all the data protection regulation
  • Highlight and respond to potential security threats
  • Provide guidelines to other employees to help them resolve some of the technical queries themselves
  • Provide out-of-hours cover for key applications/technologies on a roster basis


  • 3rd level degree in an IT-related discipline
  • At least 2 years of experience specializing in the configuration, maintenance and administration of edge IT security systems and related technologies
  • Strong network experience in a desktop and server environment on a LAN and WAN, including switches and routers (Fibre and copper), VLAN’s, TCPIP, DNS and Wireless networking, HPE networking technologies
  • Experience in proxy support and configuration and email antivirus & anti span appliances, such as Bluecoat and IronPort or equivalent technologies
  • Experience in Firewall’s such as Checkpoint Firewall-1, or Juniper, or Fortinet. Implementing and supporting, VPN’s, Remote Access and Endpoint Protection.
  • Experience in Enterprise antivirus security, trend or equivalent technologies
  • IT Security configuration experience for Microsoft servers, implementing server hardening and security patches, installing and configuring SSL certificates
  • Excellent planning, organisation skills, and problem-solving skills
  • Excellent communication and interpersonal skills and ability to manage and communicate with internal and external stakeholders

Desirable Experience:

  • Working in an ISO27001 environment
  • Working with vulnerability assessments
  • Nice to have only – CCSP certification
  • Implemented monitoring of networks via tools such as MGRT or SCOM
  • Supporting IT security and networking within virtualised environments using VMWare and/or Hyper-V VDI
  • Project Management training or certification
  • ITIL training or certification

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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