IT Change Manager

IT Change Manager
Dublin / Hybrid Permanent Hybrid Negotiable Ref: 21362

Job Description

Our Dublin based client is seeking an experienced Change Manager to join their team. This role will be suited to a candidate who has prior experience in CAB Advisory positions and is ITIL Certified.

Our Dublin based client is seeking an experienced Change Manager to join their team. This role will be suited to a candidate who has prior experience in CAB Advisory positions and is ITIL Certified. This is client offers excellent benefits and operates a hybrid model of work.

Job Responsibilities:

  • Act as the primary contact in IT Services to promote and ensure compliance with the change management process regionally.
  • Chair Change Advisory Boards and Business Units, responsible for overseeing change approval.
  • Conduct monitoring and quality reviews of change records
  • Maintain compliance with documentation standards.
  • Review and approve new Standard Change templates.
  • Own and communicate IT change timetable.
  • Ensures appropriate tool access privileges and drives necessary updates from suppliers.
  • Performs Post-Implementation Reviews
  • Manages Business Unit change stakeholders and CAB attendees.
  • Drives Continuous Service Improvement initiatives with Stakeholders.
  • Report Change KPIs, ensuring alignment with Incident and Problem management processes.

Essential Experience:

  • Minimum 3 years in a service delivery role in a large firm with responsibility for vendor management and stakeholder engagement
  • Strong ITIL knowledge and experience in best practice frameworks like ITIL.
  • Proficiency in IT infrastructure, application technologies, and cloud environments.
  • Ability to handle complex situations, escalations, and difficult conversations.
  • Proficient in Change Management tools and techniques, with excellent analytical and communication skills.
  • Proven track record of building relationships with diverse stakeholders and suppliers.
  • Ability to work independently, under pressure, with an assertive and proactive attitude.

Educational Requirements:

  • 3rd Level degree in a related discipline from a recognised institution

Benefits:

  • Hybrid working
  • Pension
  • Bonus
  • Annual Leave

+ Extras

Consultant Details

Caoimhe Cronin's Profile Picture
Name: Caoimhe Cronin
Title: Senior Technical Resourcer
Tel: 01 2866666
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