IT Applications Engineer

Job Responsibilities

• Supporting the development and implementation of a range of EMS application projects.
• Analysing the Business User requirements, obligations, procedures and problems to automate or enhance application functionality.
• Assisting in developing tools, processes and procedures that enhance system accuracy and which are aligned to the business strategy.
• Liaising with external business partners to construct project solutions, in the areas of technology integration, data management and exchange.
• Performing systems maintenance and improvement activities.
• Assisting and supporting, in real-time, the troubleshooting of issues and providing subject matter expertise to resolve these (possibly as part of a defined 24/7 on call rota) for our key customers.
• Analysing data processing issues to implement and improve System Applications, computer applications and interfaces.
• Achieve emergency recovery and troubleshooting of systems and application
• Participating in Disaster Recovery drills and contributing to the Group’s Business Continuity Management process
• Supporting delivery of training objectives and of internal/external training documentation and programmes.

Experience Required

• Experience of working in a complex, challenging environment with critical systems.
• Good technical skills and knowledge such as analysis, testing, design, implementation programming and maintenance
• Written and verbal communication skills including ability to communicate technical concepts to non-technical audiences and strong technical report writing capability
• Ability to work collaboratively with internal and external stakeholders
• Experience of conceiving and introducing innovative IT and data management ideas, concepts and solutions.
• Experience working with MS Office tools (including advanced Excel skills, SQL, MS Project and Visio or equivalent).
• Demonstrated ability to work as part of a team, while also being able to define and guide his/her own work under minimal supervision.

Essential and Desirable Skills

• Expertise in GE EMS/DTS advanced applications (e-terrahabitat/e-terraplatform)
• A good understanding of Powertech DSATools system analysis tools
• Experience with FORTRAN, C, C++, Perl and/or Python scripting
• Experience of Oracle, PL/SQL and XML
• Experience of delivering support to systems within a highly available and regulated environment
• Working knowledge of change and issue management.
• Understanding of ITIL and best-practice service delivery methods

Educational Requirements

• An engineering/IT degree or equivalent with proven applications analyst experience