My Dublin City Centre based client is recruiting for an Infrastructure Support Analyst to join the team. This role is on a permanent basis with an excellent client.
My Dublin City Centre based client is recruiting for an Infrastructure Support Analyst to join the team. This role is on a permanent basis with an excellent client. The successful candidate will be supporting onsite management of the IT infrastructure, including network devices, storage, VMware hosts and wireless devices.
Providing 1st & 2nd level support for all client business applications, including configuration of hardware, operating systems, software and network connectivity
Maintaining and monitoring all network, security and computer systems to meet current and future requirements and Installing operating systems and application patches or updates
Maintaining IT equipment and software registers in order to maintain a log and have accurate tracking
Installing operating systems and application patches or updates
Provide user support, log and resolve issues within required turnaround times and ensure visibility of status reviews and reports
Ensuring system set up and management tasks are performed on the applications and hardware, while monitoring server availability
Testing all changes to networks, hardware, software, and hosted applications prior to production use
Monitoring systems and identifying performance issues proactively and identifying solutions
Troubleshooting network connectivity problems, and liaise with respective network engineers to ensure minimal disruption
Supporting and maintaining printer consumables, computer peripherals, and audio/video conferencing facilities to ensure smooth business operation
Liaising with suppliers to ensure timely delivery of equipment and services as per agreed PO and within defined time limits
Creating user documentation and training guides in order to ensure adequate knowledge management
Assisting with network planning and design of network connections
Working in collaboration with global Infrastructure team while also being involved with operations in other parts of the world
Actively maintaining IT helpdesk application with all information and ensure meeting helpdesk ticket SLAs
Expert level Windows Server 2008/2012/2016 Administration MCSE (Server)
Intermediate level Cisco e.g. CCNA/CCNP (routing and switching + security)
Advanced VMware certifications are desirable
Intermediate ITIL certifications desirable
Cisco Firewall, Router and Switches, WLAN Controller
Microsoft Windows 7 & 10
Microsoft Windows Server 2008 R2/2012 /2016
Microsoft Active Directory / ADManager
Microsoft Outlook 2010 / 2016
Microsoft Office 365 / 2010
If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.Apply for Job
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