Information Systems Manager (Public Sector)

My Dublin based client is recruiting for a Information Systems Manager (Public Sector Client) to join the team on a permanent basis. The ICT Systems Manager will development, implementation and support the client systems.

Job Responsibilities

• Provide the necessary general management inputs and leadership to oversee the ICT Helpdesk Supervisor, the ICT system admin & the IT Application Support roles.
• Ensuring that all roles within the ICT department function efficiently by affecting a team-based approach to maximizing service output.
• Supporting the delivery of ICT projects, meeting required timelines, keeping within budget & providing routine status updates to all internal and external Stakeholders.
• Respond quickly & decisively in crisis situations & initiating appropriate actions & responses to resolve escalated IT service operations issues / problems liaising as needed.
• Establish metrics, KPIs & SLAs to continually improve the performance of IT applications & service delivery.
• Maintenance & support of existing administrative information systems & any interfaces to downstream systems including application performance monitoring, capacity management, technical support, & platform management.
• DB admin & support on backend SQL server databases in conjunction with system providers where relevant so as to ensure their stability, reliability & performance.
• Development & maintenance of reports using crystal or other report writing tools on the client’s Admin and Finance Systems.
• Data Extraction for the information systems
• Evaluation & project management of all aspects of the implementation & upgrade cycles of the administrative information systems.

Experience Required

• Have previous development experience and a good knowledge of software development and database technologies.
• Have Microsoft DBA experience and possess a solid understanding and prior experience of Microsoft SQL Server T-SQL, SSIS and SSRS.
• Have knowledge and experience of .Net, Python or C#programming languages.
• Have a minimum of 3 years relevant experience of Software Systems Management to include a good understanding and working knowledge of Software Systems Management methodologies.
• Experience with Crystal Report or other reporting writing tools.
• Proven track record of building & maintaining key stakeholder relationships & working in & leading cross functional project teams in implementing projects of a complex nature.
• Evaluation & project management of all aspects of the implementation and upgrade cycles of clinical and administrative information systems.
• Assisting in the preparation of feasibility reports and business cases for new systems including cost/benefits analysis.
• Assisting in the evaluation of application outsourcing proposals/decisions and negotiating and management of application outsourcing agreements with external solution vendors.
• Liaising & working with external solution providers to install, upgrade & migrate information systems and managing issues and escalations.
• Managing the delivery & service levels from external solution providers, monitoring their performance as required and managing the vendor contracts.
• Assisting in ensuring appropriate controls & protection are in place to mitigate the risk of cyber-attacks and data breaches on ICT assets.
• Helping to ensure comprehensive disaster recovery systems and architecture are developed and maintained.
• Gathering and analysing user requirements for the functional and informational aspects of new systems and documenting same.
• Working with application analysts and technical specialists in the requirements elicitation and specification, technical analysis and design of new and existing software as required.
• Management of client-focused applications in terms of user satisfaction and availability for use, where the term client is used to define recipients of the IT services.

Essential and Desirable Skills

• Have knowledge & experience of Microsoft PowerBI & Data Analytics.

Educational Requirements

• Level 8 Qualification as recognised by QQI in an IT  related discipline.
• Possess a Project Management qualification.

Working Hours & Benefits

• 35 Hour Working Week
• 30 Days Annual Leave
• Pension – Public Sector
• Healthcare
• Sub Canteen