Implementation Engineer / Application Support Engineer

Implementation Engineer / Application Support Engineer
Dublin / Hybrid Permanent Hybrid €50,000 - €60,000 Ref: 21510

Job Description

My South Dublin based client is looking for mid level and Senior Implementation Consultant to join their growing team. This software company is rapidly growing their client base!

Software Implementation Consultant / Application Support Engineer

My South Dublin based client is looking for mid level and Senior Implementation Consultant to join their growing team. This software company is rapidly growing their client base and as a result they have plans to increase their headcount by 25% over the next year. The role will require 2 days on site and 3 days from home.

My client is looking for Senior Implementation Consultant (Application Support) to provide functional and technical support to their high profile customers. Ideal for a customer-facing professional with strong technical / application support experience and excellent SQL and data migration skills.

Job Responsibilities

  • Provide both functional and technical consultation to customers about a diverse range of software solutions.
  • Play a key role in each stage of the software implementation process, including: pre/post sales, design, customisation, deployment, and ongoing technical support.
  • Communicate with customers to elicit business requirements, demonstrate prototypes, make recommendations, and provide training.
  • Gain an in-depth understanding of a broad range of solutions in order to advise the best solutions for customer needs.
  • Collaborate with Sales and Development teams to exchange information about ongoing updates and assure the solution is delivered to the customer’s expectations.
  • Drive the delivery of projects by maintaining awareness of budgets, deadlines, updates, potential risks, and changes to the project schedule.

Experience Required

  • Minimum 3-4 years of commercial experience in system implementation, application support, or technical support roles
  • Excellent customer-facing experience with technical and non-technical stakeholders
  • Strong experience in SQL and data migration
  • Some Scripting programming skills required
  • General IT networking skills nice to have

Essential and Desirable Skills

  • Fluent English and excellent communication skills
  • Strong SQL and database skills
  • Comfortable providing technical support and dealing with customers
  • Sound knowledge of business applications and how they fix business problems
  • Keen interest in solving problems and learning new technologies

Benefits

  • Rapidly growing software company with an impressive customer base
  • Excellent exposure to a diverse range of software solutions and technologies
  • 23 days leave
  • Pension contribution
  • Hybrid working options
  • VHI Cover

 

Consultant Details

Peter Kirby's Profile Picture
Name: Peter Kirby
Title: Director
Tel: 01 2866666
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