Implementation Analyst – Software Configuration

Job requirements

I am looking for a candidate that has experience working with Software Configuration. I am interested in candidates that have worked in an Application support role, Business Analysis role or in the QA space. Please give me a call if you are interested and I will go through the full job spec.

Job Description

Overview

The Implementation Analyst is a technical resource in the implementation team. The Implementation Analyst participates in new client implementations and production customer projects being responsible for requirements gathering, system and UI configuration, production configuration maintenance (troubleshooting / updates), organization of client deliverables, training material and other implementation related documentation.

Key Responsibilities

• Analyze customer data and documentation to identify gaps, issues and risks
• Gather and assess customer requirements versus technology and capabilities
• Responsible for translating customer requirements into configuration requests for our technology team (as needed); new customer configuration/workflow and upgrade projects from concept to launch with Visio tool (design, development, delivery and support), Excel tool and in-product configurations
• Lead data services projects to ensure seamless and efficient loading of all key data elements, as required
• Resolve technical issues related to implementation and production environments based on the platform and other related technologies
• Key project team member that collaborates with various teams to perform implementation and upgrades, solution design, establish efficient documentation system and assist to resolve all issues
• Customer training (UAT, Go Live, ad hoc training sessions)

Key Experience

• 2-5 years or background in software implementation/configuration or technical customer service with direct end user contact.
• Experience in implementations ideal, but not a requirement
• Fast learner with technical competence and experience working with SaaS platforms, ideally in a high-growth startup.
• Works very well with others, sets expectations, takes responsibility for actions/activities, supports others and navigates priorities effectively.
• Demonstrated ability to communicate and present to customers and across levels of the organization.
• Strong customer focus and project management skills.
• Analytical, organized, and detail-oriented; able to analyse data, detect trends and draw insightful recommendations that align to needs and goals.
• A strong presence with excellent verbal and written communication
• Experience supporting multiple ongoing efforts and balancing priorities
• Comfortable with basic data analysis in Excel to identify gaps / inconsistencies

Key Competencies

• Comfortable working with technology in both personal and professional settings
• Strong knowledge of PCs and MS Windows, Excel, Visio, and Word; using, implementing and/or operating within web-based applications and accounting or business knowledge.
• Strong upward management and communication skills
• Great attention to detail – your standards are higher than most and you are incredibly reliable and extremely organised
• Smart, energetic and driven; takes the initiative to learn and leads by example with a great attitude.
• Desire to be a key player on a strong team in a fun, fast-paced environment and can work cross functionality
• Quick learner – able to pick up new concepts, technology and processes quickly
• You enjoy solving complex problems
• You are analytical and can use this to inform and make decisions