ICT Manager – Permanent

Overview

My client is a leading Managed Service Provider and they are currently recruiting for an ICT Manager ( Infrastructure & Applications ) who will provide ICT infrastructure and applications management for their public sector client. This role is on a permanent basis.

Responsibilities

• ICT Strategic Planning and Implementation for the Client
• Maintaining high ICT service levels of both ICT suppliers, services and systems to the
• Client ’s staff and business owners;
• Planning and integrating a wide variety of new systems development projects for the
• Client g. SharePoint, CRM and BI;
• Promoting ICT as an enabler of productivity and business process improvements;
• Advice and support to key stakeholders and business owners throughout the Clients
• Management and development and testing of ICT Security;
• ICT resource planning, cost management and budgeting;
• Disaster Recovery and Business Continuity planning and testing of ICT systems;
• Liaising with 3rd parties and developing system interfaces with public sector bodies;
• Actively identify and exploit shared service opportunities with public sector bodies
• and new initiatives
• ICT infrastructure planning, consolidation, rationalisation;
• Data Centre and Supplier consolidation;
• Contribute to co-ordinating the PMO (Project Management office) to help deliver internal
• and externally facing ICT centric projects;
• Project Manage select projects as part of the PMO
• Develop and promote robust project management and system development
• methodologies for the Client ’s ICT projects;
• Maintain compliance of ICT systems for regulatory purposes, including data protection;
• Document and monitor adherence to ICT Policies and Procedures;
• Maintain the ICT Risk and Asset Registers;
• Defining ICT policies and procedures;
• Software and OS licence management;
• Capacity and Availability Management;
• Contract and Operations Management of end to end ICT Service Providers including
• onsite staff for corporate wide internal ICT;
• Migration to cloud environments, and management of cloud environments.

Skills Required

Desirable Attributes of ICT Manager will include the following:

• A record of achievement in their career to date, demonstrating management skills
• including the ability to provide leadership and direction in a complex ICT organisation.
• Ability to network with peers and vendors and develop relationships;
• Ability to lead teams, develop team skills, and influence organisational change;
• Customer service orientation in relation to Service Management e.g. ITIL;
• Excellent communications skills, proven record in successful proposals for business
• improvements and experience of resulting change management;
• Excellent knowledge of recent technology developments and roadmaps;
• Prince2 or other project management experience and accreditation.

Education / Experience needed:

• Experience of managing competing demands of stakeholders and customers.
• Experience and knowledge of key technologies in use in the Clients business including
• Amazon Web Services, Azure, Cloud Security, MS OS, MS Server, MS SQL, SharePoint, MS
• Dynamics iOS, Android, Citrix, Cisco, LAN/WAN management, SAN storage, VMWare
• management, virtualisation, cloud hosting and management, website development;
• Architecture experience – particularly in designing and developing applications in the Cloud
• Operational experience of managing applications in the cloud
• Knowledge of Cloud Infrastructure
• Vendor Management