Overview
My client is a leading Managed Service Provider and they are currently recruiting for an ICT Manager ( Infrastructure & Applications ) who will provide ICT infrastructure and applications management for their public sector client. This role is on a permanent basis.
Responsibilities
- ICT Strategic Planning and Implementation for the Client
- Maintaining high ICT service levels of both ICT suppliers, services and systems to the
- Client ’s staff and business owners;
- Planning and integrating a wide variety of new systems development projects for the
- Client g. SharePoint, CRM and BI;
- Promoting ICT as an enabler of productivity and business process improvements;
- Advice and support to key stakeholders and business owners throughout the Clients
- Management and development and testing of ICT Security;
- ICT resource planning, cost management and budgeting;
- Disaster Recovery and Business Continuity planning and testing of ICT systems;
- Liaising with 3rd parties and developing system interfaces with public sector bodies;
- Actively identify and exploit shared service opportunities with public sector bodies
- and new initiatives
- ICT infrastructure planning, consolidation, rationalisation;
- Data Centre and Supplier consolidation;
- Contribute to co-ordinating the PMO (Project Management office) to help deliver internal
- and externally facing ICT centric projects;
- Project Manage select projects as part of the PMO
- Develop and promote robust project management and system development
- methodologies for the Client ’s ICT projects;
- Maintain compliance of ICT systems for regulatory purposes, including data protection;
- Document and monitor adherence to ICT Policies and Procedures;
- Maintain the ICT Risk and Asset Registers;
- Defining ICT policies and procedures;
- Software and OS licence management;
- Capacity and Availability Management;
- Contract and Operations Management of end to end ICT Service Providers including
- onsite staff for corporate wide internal ICT;
- Migration to cloud environments, and management of cloud environments.
Skills Required
Desirable Attributes of ICT Manager will include the following:
- A record of achievement in their career to date, demonstrating management skills
- including the ability to provide leadership and direction in a complex ICT organisation.
- Ability to network with peers and vendors and develop relationships;
- Ability to lead teams, develop team skills, and influence organisational change;
- Customer service orientation in relation to Service Management e.g. ITIL;
- Excellent communications skills, proven record in successful proposals for business
- improvements and experience of resulting change management;
- Excellent knowledge of recent technology developments and roadmaps;
- Prince2 or other project management experience and accreditation.
Education / Experience needed:
- Experience of managing competing demands of stakeholders and customers.
- Experience and knowledge of key technologies in use in the Clients business including
- Amazon Web Services, Azure, Cloud Security, MS OS, MS Server, MS SQL, SharePoint, MS
- Dynamics iOS, Android, Citrix, Cisco, LAN/WAN management, SAN storage, VMWare
- management, virtualisation, cloud hosting and management, website development;
- Architecture experience – particularly in designing and developing applications in the Cloud
- Operational experience of managing applications in the cloud
- Knowledge of Cloud Infrastructure
- Vendor Management