Helpdesk Support Engineer (Level 1)

Helpdesk Support Engineer (Level 1) Image
Helpdesk Support Engineer (Level 1)

Dublin West


€30,000 - €40,000

Ref: E7198SCG

Job Description

My Dublin West client is looking for a Level 1 Support Engineer to join its team on a permanent basis.

Job Responsibilities:

  • Provide 1st Level Support to a broad range of clients and technologies
  • Logging, categorizing & prioritizing calls.
  • Work as part of a Helpdesk team providing support for all internal users
  • Working with the team and management developing solutions
  • Comply with all company Policies and Procedures

Experience Required:

  • Excellent written and oral communications skills
  • 2 years’ experience working in an IT Support role
  • Capable of working as a team and as a individual
  • Logical thinker
  • Trouble shooting and problem solving skills
  • Willingness and ability to learn new technologies and products

Essential and Desirable Skills

  • Hardware and Software Knowledge for Vendors such as HP, Dell, Lenovo and etc.
  • Good understanding of;
    • Microsoft Windows Server 2008/2012
    • Server and Storage hardware (i.e. RAID sets on servers, SAN, tape drives).
    • Active Directory
    • Office 365
    • Firewalls
    • Microsoft Exchange
    • Switches: (Cisco / HP / 3 Com)

Educational Requirements

  • Third level degree or relevant work experience

Working Hours / Benefits

  • 40 hours per week – but must be available for after hours if required
  • 21 days annual leave
  • Free parking
  • Flexible work hours
  • Pension
  • Healthcare
  • Long term illness cover
  • Life assurance – 4 times the salary


How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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