Helpdesk Support Engineer (Level 1)

Helpdesk Support Engineer (Level 1) Image
Helpdesk Support Engineer (Level 1)

Dublin West


€30,000 - €40,000

Ref: E5097SC

Job Description

My Dublin West client is looking for a Level 1 Support Engineer to join its team on a permanent basis.


My client requires a L1 Support Engineer to provide support on customers’ ICT infrastructure, with primary focus on on-site visits. This role requires someone who has a clean, full drivers licence along with a car. You will need to have a broad technical background (Infrastructure/Security) with excellent customer service and communication skills.


  • Provide 1st Level Support to a broad range of clients and technologies
  • Logging, categorising & prioritising calls.
  • On-site assistance for customers across Ireland, primarily in the Dublin area.
  • Working with the team and management developing solutions
  • Comply with all company ISMS Policies and Procedures


  • Excellent communication and customer service skills
  • 2 years’ experience working in an IT Support role
  • Both individual and team player
  • Logical thinker
  • Trouble shooting and problem solving skills
  • Willingness and ability to learn new technologies and products
  • Hardware and Software Knowledge for Vendors such as HP, Dell, Lenovo and etc.
  • Good understanding of;
    • Microsoft Windows Server 2008/2012 /2016
    • Server and Storage hardware (i.e. RAID sets on servers, SAN, tape drives).
    • Exchange Server 2010/2013
    • Active Directory
    • Office 365
    • Firewall/Routers. (Cisco / Sonicwall / Sophos UTM / Fortigate)
    • Switches: (Cisco / HP / 3 Com)


How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

Apply for Job

Not what you're looking for?

If this isn't the job for you then why not reach out to one of our consultants today and send us your CV so we can find the one that is?

Reach out to a Consultant