Helpdesk Support Engineer

My South Dublin client is looking for a Helpdesk Support Engineer to join their team on a permanent basis.

This is a great opportunity to join a well-established company with a fun work culture. You will be working as part of a team on a busy IT helpdesk where you will gain excellent exposure into a variety of modern technologies.

Job Responsibilities

• Provide Level 1-2 IT helpdesk support across different business functions and regions.
• Install, configure, troubleshoot, and maintain a range of IT hardware and software solutions across desktops, servers, printers, and networks.
• Perform basic cabling, networking monitoring, system upgrades, and account maintenance.
• Respond to tickets in a timely manner and escalate where required.
• Clearly communicate with users and provide training on basic and complex IT solutions

Experience Required

• Minimum 1-2 years’ experience in an IT helpdesk role
• Experience using ticketing systems
• Experience resolving hardware, software, and network issues

Desirable Skills

• Linux and/or Windows
• Cisco
• TCP/IP
• VPN
• Network monitoring tools

Educational Requirements

• Degree or diploma in IT, Computer Science or another related field
• IT certifications would be desirable but not essential

Benefits

• Collaborative and friendly team with a fun work culture
• Gain invaluable experience in the latest technologies
• Pension contribution
• Healthcare & life assurance
• Annual leave and birthday leave
• Free parking and bike-to-work scheme
• Hybrid working model