Helpdesk Support Engineer – 1st Level

Helpdesk Support Engineer – 1st Level Image
Helpdesk Support Engineer – 1st Level

Dublin City Centre



Ref: E6403PK

Job Description

My Dublin South client is looking for an IT Service Desk Support Engineer for a Maternity Leave Cover Role for a 12 month Fixed term Contract.

Job Responsibilities

  • Provide first level support to end users
  • Escalate appropriate issues within the team as necessary
  • Adherence to service level agreements
  • Housekeeping and network maintenance activities
  • Deployment of new PC’s, laptops, software and peripheral equipment
  • Using own initiative to research technical solutions in department specific applications
  • Remaining courteous and patient with end users
  • Working as part of a team to consistently deliver an excellent service to the business

Experience Required

  • At least 2 years’ experience in a similar role
  • The potential candidate should be self-motivated with an ability to survive in a progressive Technology environment, along with the flexibility to adapt to new technologies
  • Have a good understanding of Microsoft technologies
  • Excellent customer service, interpersonal, communication and organisational skills and the ability to multi-task are essential
  • The successful candidate must demonstrate an ability to learn and grow within this role
  •  Willingness and ability to work in a fast-paced and rapidly changing environment
  • Ability to work under pressure and meet critical deadlines

Essential and Desirable Skills

  • Nice to have only – Some experience of Linux systems and sql server.

Educational Requirements

  • Third-level degree or equivalent experience

Working Hours & Benefits

  • Standard working hours
  • Flexitime

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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