Helpdesk Support Analyst

Helpdesk Support Analyst Image
Helpdesk Support Analyst



€35,000 - €38,000

Ref: E49NL

Job Description

Helpdesk Engineer required for Top Company based just outside of Co.Dublin


Responsibilities of the Helpdesk Analyst:

  • Provide detailed reports on all user accounts, roles & rights when required
  • Service desk – call logging, tracking, resolution and metrics of helpdesk
  • Ensures that requests for assistance are responded to in a timely manner
  • Administration & configuration for all user accounts for all staff on boarding and off boarding to include active directory, email and all requested applications

Skills required: for role of Helpdesk Analyst

  • Must have strong Customer Service skills.
  • At least 2-3 years’ experience within an IT Helpdesk role
  • The ability to work effectively as part of a team, to multitask and to prioritise work
  • Demonstrated flexibility and motivational skills
  • Experience working in Infrastructure is an advantage
  • Strong organisational skills, in particular the ability to manage diverse and competing priorities
  • Excellent verbal and written communication skills.
  • Third level Degree or similar IT Qualifications.

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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