Helpdesk Engineer

Helpdesk Engineer
Dublin City Centre 2 €32,000 - €38,000 Ref:

Job Description

My Dublin based corporate client requires a Helpdesk Engineer to join their team. This is an exciting career opportunity which provides excellent scope for progression within a well established firm.

Job Responsibilities

  • Providing Technical Support to all customers via telephone, e-mail and the web
  • Being the first point of contact between customer and IT support
  • Identifying and prioritising customer support queries
  • Working through customer queries & plans of action to be taken
  • Using technical resources to assist with customer requests
  • Demonstrating superior customer service in handling tickets
  • Collaborate with a team of support engineers to overcome and solve technical issues efficiently
  • Additional duties when necessary

Experience Required

  • Previous helpdesk engineering experience is required
  • Analytical approach to troubleshooting, decision making and an interest in technology trends
  • Approach to problem solving, decision making
  • Experience working as part of a team
  • Proven ability to problem solve under pressure
  • Strong oral and written and communication skills

Educational Requirements

  • A relevant IT degree or comparable work experience

Working Hours & Benefits

  • Regular working hours
  • Bonus
  • Gym
  • Health insurance

Consultant Details

Luke Prendergast's Profile Picture
Name: Luke Prendergast
Title: Technical Recruiter
Tel: 01 2866666
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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