Helpdesk Administrator

My Dublin City Centre based client is recruiting for a Helpdesk Administrator. This role will be working remotely initially.

Job Responsibilities

• Assist members of staff / various stakeholders with general ICT queries and support of end user software systems
• Manager the internal ICT Helpdesk system
• Maintain asset log of all ICT hardware
• Assist in the encryption of Laptops and USB keys
• Support the maintenance of the office desktop environment
• Assist with the set-up of ICT equipment for organisation of meetings

Experience Required

•  A min of 2 years experience
• Active Directory
• Microsoft Exchange

Essential and Desirable Skills

• Assist in the administration of the Active Directory, Microsoft Exchange and the phone system
• Organise diaries, schedule meetings with various stakeholders, organise room bookings and catering as required.
• Prepare spreadsheets, databases and any other information resources as required
• Maintain filing system and record management system in accordance with policies.
• Deal with routine queries and complaints
• Prepare reports and business cases as required
• Work as part of a team to deliver services and support line-managers and colleagues

Educational Requirements

Computer Science  degree

Working Hours & Benefits

37 Hour Working Week

Pension

Health