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Head of Platform Delivery

Head of Platform Delivery
Flexible Permanent Negotiable Ref: E12161SD

Job Description

My client has an opportunity for a Head of Platform Delivery to join their IT Leadership team.

Job Responsibilities

Our client has an opportunity for a Head of Platform Delivery to join their IT Leadership team.

The Head of Platform Delivery is responsible for the creation, development and management of a dedicated centre of excellence and pool of resources that brings together all platform delivery teams.

As Head of Platform Delivery, you will be empowered to drive for best practice and standard ways of working and the team will lead the cost efficient, stable, resilient and innovative delivery of all IT platforms/applications/systems for the company.  You will ensure that you deliver all platforms in an optimal and flexible way to support a high pace of change, the business needs and risk appetite.  You will support the definition of SLAs and be responsible for delivering them.  You will support the drive for automation and tooling to support cost reductions where possible of existing platforms.   You will lead the move to Development Operations and ensure platforms are evergreen. You will determine and implement the right balance of outsourcing versus internal strength to optimise effective and efficient delivery and reduce platform costs while maintaining SLAs and committed change.

Platform teams are responsible for small change within each platform and for providing resources and capabilities to larger change initiatives managed by the change management office and covering multiple platforms, driving the effective delivery of change to secure highest possible return on investment from investment.   You will drive simplification, standardisation, automation and moving to ‘company’ wide solutions.

Working with the other functions within IT you will lead a transformation on how to build and deliver IT solutions within the company. You will cater for current core platform delivery with newer born in the cloud platforms.  You will set out a vision on how to transform our delivery and what is needed in terms of people, process and technology.


Key areas of responsibility (not limited to):

Platform Governance

  • Accountable for and representing platform delivery on the IT leadership team, available to support peer group and CTO in all matters of IT.
  • Establish the right governance framework within the platform teams and across also enterprise architecture, information security and infrastructure/operations.
  • Establish commitments on Platform Service Level agreements, ensure relevant KPI monitoring and reporting is in place and regularly monitored
  • Define and implement standards around software configuration and development/DevOps that are applicable to all our platforms and consistently implemented.
  • Implement and oversee all relevant security and compliance standards as defined either by platform management or by the Information Security team.
  • Define alongside the Infrastructure and Operations team the infrastructural architecture for platforms, ensuring consistency, scalability, leveraging scale and optimising efficiency and user experience.
  • Own, develop and continually review team and platform budgets
  • Develop and progress the platform roadmaps.


Platform Delivery

  • Lead the delivery of all platforms, supporting and managing all platform delivery managers, to ensure we meet committed delivery SLAs.
  • Work closely with the Change Management Office to ensure all large change delivery is correctly planned and resourced to ensure successful delivery with planned outcomes achieved as per commitments.
  • Ensure we have effective business analysis and solution architecture capabilities in place to translate business requirements to technology solutions and maximise value creation.
  • Work closely with platform delivery managers to ensure a robust, quick and high value small change delivery process and execution is in place/delivered.
  • Look for innovative solutions to business requirements and support the platform teams responsibilities for solution architecture.
  • Optimise our Quality Assurance/testing processes to ensure an optimal pace of delivery and quality of delivery.
  • Accountable for the overall platform release schedule to eliminate conflicts, dependencies and mitigate any risks of business disruption
  • Implement Development Operations ways of working to enable a balance between run and build, ensuring effective problem management is balanced with change delivery.
  • Manage all key stakeholder relationships throughout the platform delivery cycles.
  • Establish a M‘labs’ or skunkworks function within existing resources to enable, promote and support R&D and innovation activities
  • Create a cross functional matrix relationship with infrastructure and operations, change management and vendor management to ensure an effective delivery of all IT services and change.
  • Continually seek to reduce the cost of delivery of our platforms whilst maintaining appropriate SLAs and ‘evergreen’.
  • Engage with key stakeholders as required on support/service issues.
  • Act as an escalation point for business partners, retailers and vendors in relation to platform delivery.
  • Establish regular review processes for platform delivery KPI’s to ensure agreed targets are met.
  • Benchmark our platforms against other industries and keep up to date with relevant developments in the area through reading, attending conferences, networking.
  • Responsible for platform budgets as part of quarterly budgeting process.
  • Responsible for ensuring there is proven and regularly tested disaster recovery processes in place for all platforms.


Team Leadership / Management

  • Evaluate and restructure the team as necessary on an ongoing basis to deliver company and IT strategy.
  • Establish a working environment which promotes effective working, talent development/utilisation, empowerment, collaboration, inclusion and high performing teams.
  • Develop, direct, coach, mentor and empower team members in line with our mission, goals and performance metrics.
  • Review and continually assess the teams training and capability needs to ensure all members of the team have the necessary skills, resources and support to achieve their objectives.
  • Invest in and lead the broadening skillsets to enable mobility between platform teams and even between other teams within IT.
  • Ensure that all team members have clear, measurable performance objectives and personal development plans which are regularly reviewed and assessed.
  • Support the ongoing development and improvement of our employee value proposition.
  • Allocate functional roles, levels of accountability, RACI and work assignments on an ongoing basis.
  • Implement the HR policies and procedures to develop an efficient and motivated workforce.
  • Foster motivation and morale through promoting good employee relations and effective communication processes.
  • Continually monitor resource levels and the balance of insource/contractor/outsource to ensure we are correctly resourced both in terms of capability and capacity to deliver upon commitments around platform delivery.
  • Resolve resource issues if and when they arise.
  • Lead and manage/develop relationships with partners/suppliers


Experience Required

The successful candidate will be/have:

  • 10 years + experience in platform delivery and a track record of delivery high quality results
  • Proven experience in team leadership
  • Experience with large scale platform development and delivery
  • Experience with the management and orchestration of on premise, hybrid and private/public cloud environments
  • Ability to build and sustain relationships that deliver results and effectively collaborative with diverse teams
  • Experience owning and managing a department budget
  • Experience partnering with and leading third party and hybrid teams
  • Experience with different methodologies such as DevOps, CICD (Continuous Integration, Continuous Delivery)/Agile/Kanban
  • Experience in process engineering/business analysis
  • Commercially focused with an ability to translate all delivery to value
  • Highly organised, structured and performance driven
  • Deep experience with ecommerce platforms
  • Excellent interpersonal, communication and management skills with the ability to interact and influence effectively at all levels across the business and to get things done
  • Personable, pro-active, professional and able to demonstrate full commitment to exceptional outcomes
  • Able to work effectively in a matrix environment
  • Strong people leadership skills and ability to develop people
  • Adaptable, willing to take on tasks outside of immediate area of responsibility

A degree or corresponding relevant experience in the platforms/development domain such as computer science or engineering


Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Principal Consultant
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If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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Latest Reviews

My recent experience with Eolas was excellent and refreshing. Nicola is a total professional and guided me through the interview process ensuring I was well prepared, following up after each stage and providing useful insight and tips. Best recruiter I have dealt with hands down.
Declan Cox
Declan Cox
07:28 28 Sep 22
it was a pleasure engage a new Job with Eolas Recruitment, Nicola Byrne assisted me a quite accurate. she did her job in transparent mode for me. the communication was fluid between both ways. Eolas is highly recommended.
Aldo Franceskini
Aldo Franceskini
22:00 27 Sep 22
Stephen is a dedicated, professional and efficient consultant. He provided exceptional support throughout the recruitmemt process.Thank you Stephen for an effortless process in acquiring my current contract. It has been a great experience.
Cristina Brescanu
Cristina Brescanu
18:47 26 Sep 22
My experience with Eolas Recruitment was absolutely excellent. I dealt with Caoimhe for the whole process and she couldn’t have been more helpful and supportive if she tried, from start to finish she was there to help me with whatever I needed be it tips or answering questions I was confused about or even keeping in contact with the employer for me, we regularly spoke on the phone where she made the whole process smooth and easy and I can not thank her enough for everything she has done for me. 12/10 service.
Ben Flood
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15:29 16 Sep 22
Great experience working with Eolas. Pete was very professional and efficient from the first application until the final offer.
Ben Tierney
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10:10 16 Sep 22
george lynch
george lynch
08:04 14 Sep 22
I've had a great experience with Eolas and with their staff who are always keeping me informed and giving me professional advice. Specifically, Stephen Daly, who has always been kind and very patient with me as I started out on my new recruitment journey.
Maria Strozynska
Maria Strozynska
08:35 08 Sep 22
I had a great experience with Eolas.I got help preparing for my interview. I was thoroughly informed about what the interview was going to be like. I was also kept up to date with my progress after the interview. Nicola kept in touch with me even after I started the job to make sure everything was okay.I would highly recommend Nicola :)
Amber Hayes
Amber Hayes
12:45 03 Sep 22
The guys at Eolas are really professional and the recruitment process is one of the smoothest and most communicative I’ve ever experienced. Caoimhe, Alan and Peter made landing a great role feel like a walk in the park. I definitely recommend!
Folarin Samuel
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11:16 10 Aug 22
Eolas supported well during my recruitment journey.
santosh chougule
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16:23 08 Aug 22
Very impressed with the people I’ve come across during the recruitment process! It was a great experience and I reckon Eolas Recruitment is undoubtedly one of the best agencies out there.
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15:47 05 Aug 22
Peter Kirby provided me with excellent guidance, advice and communication throughout my recruitment experience. Ably supported by Caoimhe Cronin, any questions and follow ups I had were addressed promptly. Overall I have experienced a speedy and very pleasant experience with the Eolas team. Thank you all. I recommend Peter, Caoimhe and Eolas Recruitment for any recruitment needs.
Peter Sheerin
Peter Sheerin
10:43 05 Aug 22
Incredible work, Sean found me a great job with all the criteria I had asked for, saw me through my interview and gave me some excellent tips on how to get the job and alas, I got the job! I would highly recommend this company to all my friends and family! Thanks again, you are all amazing!”
vipin yadav
vipin yadav
09:50 05 Aug 22
Stephen Daly was a great agent to work with, extremely helpful while I was trying to on board on to a new contract while I was abroad on holiday. Eolas’ support after contract start was also spot on.
19:15 04 Aug 22
My experience with Eolas has been excellent. The team maintained constant communication throughout and the on boarding process was simple and straightforward forward.
Ryan Collins
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17:22 04 Aug 22
My experience working with Eolas was and remains excellent. I had not contracted before, so they explained everything I needed to know and informed me of who else I had to contact within related organisations, to complete my preparation for and to facilitate the expeditious engagement of my first contract. Stephen Daly walked me through my contract and all other related matters, their online personal account and documentation system is excellent. Stephens support and communications were always timely and absolute, no query was too large or small, all were answered quickly and comprehensibly. I could not recommend Eolas more, they are a completely professional, reliable and supportive oganisation and I am happy to remain with them going forward.
Derek Teehan
Derek Teehan
16:23 04 Aug 22
Eolas has helped me get the rate i wanted with my client and land an excellent piece of work. I hope to work with them in the future
jimi cherian
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15:26 04 Aug 22
Its been a real pleasure to work with Eolas recruitment. Caroline Gaughan really went above and beyond to support me through the process of securing a new role. I would highly reccomend them to anyone.
Nick Brophy
Nick Brophy
14:21 29 Jul 22
My experience with Eolas Recruitment was great. I had the pleasure of dealing with Caroline Gaughan who guided me through a lengthy interview process. Caroline was very responsive during the entire process right up to and after the job offer, making sure I had everything I needed. Everything was handled on my behalf. I would highly recommend Eolas Recruiting. Thank you for all your help.
Shay McGee
Shay McGee
13:58 29 Jul 22
My experience with Eolas has been excellent. Stephen Daly and Ciara O'Dwyer provided a great service to ensure I was well supporting in applying for the role and further support when I was onboarded. Great work!
Kate McAree
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08:51 13 Jul 22
Dealt with Nicola, she was very professional and helped me secure a job in a new company. Would recommend.
15:47 12 Jul 22
I dealt with Sean Prendergast in Eolas when searching for a new job. Amazing level of communication and dedication to finding the right position for me based on my needs. I've almost doubled my salary and will be working closer to home. Couldn't ask for better than that.
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Caoimhe and Peter were amazing to work with. They were with me through every step of the recruitment process, making sure I had everything I needed to succeed. I would highly recommend them and Eolas Recruitment!
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10:24 07 Jul 22
Had a great experience working with Peter Kirby at Eolas, he was incredibly helpful. Knew exactly where i needed to be pitching myself in terms of roles and with the support of him and the rest of the team I was able to land a new contracting job. There was also another colleague at Eolas who was helping me look at perm roles too so the complete solution. I would absolutely recommend Eolas to anyone looking for a new job.
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10:28 08 Jun 22
Caroline at Eolas really helped with getting a job I was interested in. She was able to put me forward for an excellent position at a nearby company with a great salary. The whole process was handled by her which took a lot of stress out of my job hunt. Thank you again Caroline it was a pleasure working with you!
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16:13 03 Jun 22
Ciara O'Dwyer was really helpful and easy to deal with.
Tom Heaslip
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16:10 02 Jun 22
I had a great chance to work with Peter. The company that i was hired for was looking for a technical role that was really difficult to fill in.Peter assisted me on all the screening process and also on getting my Critical Skills work permit.Wonderful experience and Highly recommended!
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10:22 31 May 22
I had an extremely positive experience with Caroline Gaughan of Eolas Recruitment. Throughout the process of securing my new position Caroline was highly responsive, personable and professional. She was always available and engaged in discussing any queries I had and offered great support throughout the entire process, especially before and between interview stages.I would highly recommend working with Caroline and Eolas.
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