Eolas Hero Image

Head of Platform Delivery

Head of Platform Delivery
Flexible Permanent Negotiable Ref: E12161SD

Job Description

My client has an opportunity for a Head of Platform Delivery to join their IT Leadership team.

Job Responsibilities

Our client has an opportunity for a Head of Platform Delivery to join their IT Leadership team.

The Head of Platform Delivery is responsible for the creation, development and management of a dedicated centre of excellence and pool of resources that brings together all platform delivery teams.

As Head of Platform Delivery, you will be empowered to drive for best practice and standard ways of working and the team will lead the cost efficient, stable, resilient and innovative delivery of all IT platforms/applications/systems for the company.  You will ensure that you deliver all platforms in an optimal and flexible way to support a high pace of change, the business needs and risk appetite.  You will support the definition of SLAs and be responsible for delivering them.  You will support the drive for automation and tooling to support cost reductions where possible of existing platforms.   You will lead the move to Development Operations and ensure platforms are evergreen. You will determine and implement the right balance of outsourcing versus internal strength to optimise effective and efficient delivery and reduce platform costs while maintaining SLAs and committed change.

Platform teams are responsible for small change within each platform and for providing resources and capabilities to larger change initiatives managed by the change management office and covering multiple platforms, driving the effective delivery of change to secure highest possible return on investment from investment.   You will drive simplification, standardisation, automation and moving to ‘company’ wide solutions.

Working with the other functions within IT you will lead a transformation on how to build and deliver IT solutions within the company. You will cater for current core platform delivery with newer born in the cloud platforms.  You will set out a vision on how to transform our delivery and what is needed in terms of people, process and technology.


Key areas of responsibility (not limited to):

Platform Governance

  • Accountable for and representing platform delivery on the IT leadership team, available to support peer group and CTO in all matters of IT.
  • Establish the right governance framework within the platform teams and across also enterprise architecture, information security and infrastructure/operations.
  • Establish commitments on Platform Service Level agreements, ensure relevant KPI monitoring and reporting is in place and regularly monitored
  • Define and implement standards around software configuration and development/DevOps that are applicable to all our platforms and consistently implemented.
  • Implement and oversee all relevant security and compliance standards as defined either by platform management or by the Information Security team.
  • Define alongside the Infrastructure and Operations team the infrastructural architecture for platforms, ensuring consistency, scalability, leveraging scale and optimising efficiency and user experience.
  • Own, develop and continually review team and platform budgets
  • Develop and progress the platform roadmaps.


Platform Delivery

  • Lead the delivery of all platforms, supporting and managing all platform delivery managers, to ensure we meet committed delivery SLAs.
  • Work closely with the Change Management Office to ensure all large change delivery is correctly planned and resourced to ensure successful delivery with planned outcomes achieved as per commitments.
  • Ensure we have effective business analysis and solution architecture capabilities in place to translate business requirements to technology solutions and maximise value creation.
  • Work closely with platform delivery managers to ensure a robust, quick and high value small change delivery process and execution is in place/delivered.
  • Look for innovative solutions to business requirements and support the platform teams responsibilities for solution architecture.
  • Optimise our Quality Assurance/testing processes to ensure an optimal pace of delivery and quality of delivery.
  • Accountable for the overall platform release schedule to eliminate conflicts, dependencies and mitigate any risks of business disruption
  • Implement Development Operations ways of working to enable a balance between run and build, ensuring effective problem management is balanced with change delivery.
  • Manage all key stakeholder relationships throughout the platform delivery cycles.
  • Establish a M‘labs’ or skunkworks function within existing resources to enable, promote and support R&D and innovation activities
  • Create a cross functional matrix relationship with infrastructure and operations, change management and vendor management to ensure an effective delivery of all IT services and change.
  • Continually seek to reduce the cost of delivery of our platforms whilst maintaining appropriate SLAs and ‘evergreen’.
  • Engage with key stakeholders as required on support/service issues.
  • Act as an escalation point for business partners, retailers and vendors in relation to platform delivery.
  • Establish regular review processes for platform delivery KPI’s to ensure agreed targets are met.
  • Benchmark our platforms against other industries and keep up to date with relevant developments in the area through reading, attending conferences, networking.
  • Responsible for platform budgets as part of quarterly budgeting process.
  • Responsible for ensuring there is proven and regularly tested disaster recovery processes in place for all platforms.


Team Leadership / Management

  • Evaluate and restructure the team as necessary on an ongoing basis to deliver company and IT strategy.
  • Establish a working environment which promotes effective working, talent development/utilisation, empowerment, collaboration, inclusion and high performing teams.
  • Develop, direct, coach, mentor and empower team members in line with our mission, goals and performance metrics.
  • Review and continually assess the teams training and capability needs to ensure all members of the team have the necessary skills, resources and support to achieve their objectives.
  • Invest in and lead the broadening skillsets to enable mobility between platform teams and even between other teams within IT.
  • Ensure that all team members have clear, measurable performance objectives and personal development plans which are regularly reviewed and assessed.
  • Support the ongoing development and improvement of our employee value proposition.
  • Allocate functional roles, levels of accountability, RACI and work assignments on an ongoing basis.
  • Implement the HR policies and procedures to develop an efficient and motivated workforce.
  • Foster motivation and morale through promoting good employee relations and effective communication processes.
  • Continually monitor resource levels and the balance of insource/contractor/outsource to ensure we are correctly resourced both in terms of capability and capacity to deliver upon commitments around platform delivery.
  • Resolve resource issues if and when they arise.
  • Lead and manage/develop relationships with partners/suppliers


Experience Required

The successful candidate will be/have:

  • 10 years + experience in platform delivery and a track record of delivery high quality results
  • Proven experience in team leadership
  • Experience with large scale platform development and delivery
  • Experience with the management and orchestration of on premise, hybrid and private/public cloud environments
  • Ability to build and sustain relationships that deliver results and effectively collaborative with diverse teams
  • Experience owning and managing a department budget
  • Experience partnering with and leading third party and hybrid teams
  • Experience with different methodologies such as DevOps, CICD (Continuous Integration, Continuous Delivery)/Agile/Kanban
  • Experience in process engineering/business analysis
  • Commercially focused with an ability to translate all delivery to value
  • Highly organised, structured and performance driven
  • Deep experience with ecommerce platforms
  • Excellent interpersonal, communication and management skills with the ability to interact and influence effectively at all levels across the business and to get things done
  • Personable, pro-active, professional and able to demonstrate full commitment to exceptional outcomes
  • Able to work effectively in a matrix environment
  • Strong people leadership skills and ability to develop people
  • Adaptable, willing to take on tasks outside of immediate area of responsibility

A degree or corresponding relevant experience in the platforms/development domain such as computer science or engineering


Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Principal Consultant
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

Apply for Job

Not what you're looking for?

If this isn't the job for you then why not reach out to one of our consultants today and send us your CV so we can find the one that is?

Reach out to a Consultant Upload your CV

Related JobsView all jobs

Posted Job Title Salary / Daily Rate Location Type Shortlist
Posted5/05/2022 Salary / Daily RateNegotiable LocationDublin TypePermanent

Email Job Details

  • Enter your details below to email this job to yourself or a friend.

  • In order to submit this form you'll need to agree with our Privacy Policy

Apply for Job

  • Enter your details below to apply for this job, the consultant will then contact you as soon as possible.

  • Accepted file types: pdf, doc, docx, odt, Max. file size: 4 MB.
  • In order to submit this form you'll need to agree with our Privacy Policy

Latest NewsView all news


Will AI replace the specialist recruiter?

  • 31 Mar 2022

The chances are if you applied for a job online in the last few years, you may have encountered artificial intelligence tools. Typically, these tools aim to do things like speed up the process of reviewing applications, particularly where there are...

Read more

Web 3.0 — The Next Big Thing?

  • 22 Feb 2022

What exactly is Web3? It was Ethereum co-founder Gavin Wood who came up with the term ‘Web3’ in 2014, using it to describe a decentralised digital economy where peer-to-peer interactions are verified via blockchain technology. Enthusiasts...

Read more

Pros and Cons of Contracting for IT workers

  • 17 Feb 2022

Our experience is that while some individuals have a definite preference for the security and benefits afforded by good permanent roles, others value the flexibility and independence that contracting can provide. This short article summarises...

Read more

Latest Reviews

I had an extremely positive experience with Caroline Gaughan of Eolas Recruitment. Throughout the process of securing my new position Caroline was highly responsive, personable and professional. She was always available and engaged in discussing any queries I had and offered great support throughout the entire process, especially before and between interview stages.I would highly recommend working with Caroline and Eolas.
Paul Burke
Paul Burke
11:08 10 May 22
My experience with Eolas from the very start was fantastic. Nicola Byrne contacted me in relation to a couple of positions that were available. Guided me through the entire process and offered any help needed along the way. If I'm ever job hunting again I know who my first port of call will be along with anyone who asks me for a recommendation.
Liam Deery
Liam Deery
08:49 10 May 22
I accepted a new role though Beth from Eolas...I was very happy with the process throughout. Beth found a role for me quite quickly, which suited my specific skills. Beth and Nollaig were always friendly and super professional and also able to answer any questions or concerns I had. Furthermore, Beth kept me in the loop regularly (not just through email but also through phonecalls) so I always knew exactly what the situation was and how my application was progressing and I am very appreciative of that. I will definately use again Eolas in the future...More recently Nicola took over as my Eolas Agent and came up to speed very quickly on potential roles for me and my previous experience. I found Nicola to be efficient and a good problem solver, All my queries were handled efficiently and successfully by Nicola and in a pleasant and professional manner. I would gladly contact Nicola again and deal with Eolas again as I was most satisfied with her calm, efficient and friendly manner...Thanks again Nicola and we'll stay in touch!
Niall McGuinness
Niall McGuinness
19:33 08 May 22
I had a very positive experience working with Nicola from Eolas. Nicola supported me through the whole process in securing my new role, providing me with all the necessary interview advice and guidance. She was also regularly in touch to keep me updated and to answer any questions I had. I would HIGHLY recommend Eolas Recruitment to anyone seeking a new role.Thanks again to Nicola for all your help.
Stuart Carroll
Stuart Carroll
12:13 06 May 22
I am glad that i reached out to the Eolas team for my new job search, Getting in touch with Stephen and Peter and team was one of best thing for me as getting a job in IT sector bit difficult but the way they all handled things for me and getting me a job which is of my passion and i would be loving to work for was just possible because of the team at Eolas recruitment,From start of the process untill getting the offer in hands everything was handled professionally by team thanks so much guys for your help and support much appreciate it.
Siddharth Patel
Siddharth Patel
06:25 05 May 22
Initially, I was contacted by Caoimhe C. And she immediately put my resume for contract role through one of the largest companies in Ireland. Peter K. did a follow up for the interview and explained me in detail about the contractual role in Ireland. Overall, it was a smooth process and I was directed properly in every steps and given a proper guidance by Eolas Team. I definitely recommend Eolas Recruitment and team!
Sujit Mourya
Sujit Mourya
21:41 04 May 22
Overall a very positive experience with Eolas, I had being applying for months direct with most companies with very little feedback. Eolas contacted me directly on linked In with a role which was a perfect match to my skillset and background.They also guided me though the process end to end and help to set expectations. I found them very professional to work with and very happy they approached me.Special thank you to Caoimhe and Peter for making the process a smooth and stress free transition. Delighted with my new role.
Robert Callaghan
Robert Callaghan
13:41 04 May 22
Sean Prendergast's support and professionalism have been key in finding the best job opportunity. Agility and speed, I would recommend it.
Omar Muciño Trochez
Omar Muciño Trochez
22:33 27 Apr 22
The support and encouragement that I got from Caroline Gaughan in my recruitment process is impeccable. It was very professional and was an excellent experience. Not only regarding job, she was concerned about my accommodation at job location and health issues during the process. She was assisting through out the process being patient and kind. I am glad and thankful that she helped me with the next step in my career.
Pavani M
Pavani M
09:23 27 Apr 22
Highly recommend Eolas. Very Professional.
chris plummer
chris plummer
11:36 22 Apr 22
My experience with Eolas was simply amazing. The team reached out to me for a suitable role and supported across the process from pre-interview stages to interviews and final communication with the company. Special thanks to Caoimhe and Stephen, who were always available for guidance.A highly recommended team.
khushboo chopra
khushboo chopra
10:53 21 Apr 22
Sean Byrne
Sean Byrne
06:35 19 Apr 22
Had a great experience with Eolas. Both Eilis Keogh and Stephen Daly did a great job in keeping me informed and up to date with the recruitment process. They provide support, encouragement and advice along the way helping me to secure a great role and a great deal.
Colm Corcoran
Colm Corcoran
18:17 11 Apr 22
Worked with Stephen and Sean over the course of three rounds of interviews and an offer, can't recommend them enough. Very professional, experienced people, easy to get along with, loads of knowledge about the company I was going for a role with, as well as the industry in general. They kept me well up to date - as soon as they had an update, I had it too. Stephen and Sean really impressed me. The receptionist (or whoever's answering the phones) is also very helpful and friendly. Overall a great experience and I'd happily work with this company again.
Cormac O'Riordan
Cormac O'Riordan
23:08 07 Apr 22
My experience working with Peter Kirby and Caoimhe Cronin was excellent. They managed to find me a new role very quickly and were very pleasant to work with. I would happily recommend Eolas Recruitment to other IT professionals.
Kieran Daly
Kieran Daly
16:07 06 Apr 22
I would like to give my appreciation to Eolas for helping me with my recent job search. I had the pleasure of dealing with Caoimhe Cronin as she provided an excellent service. She was on the phone or email all the time, while updating me on the position. I would highly recommend Eolas and Caoimhe to anybody who is interested in finding new opportunities.
Ing. Bc. Dmitrij Teterja
Ing. Bc. Dmitrij Teterja
09:32 02 Apr 22
Sean from Eolas recruitment has been very helpful in matching my skill set to the correct job. He has been very supportive right through out the process.
Falah Hasan
Falah Hasan
13:56 01 Apr 22
My experience of Stephen Daly, Peter Kirby, Eilis Keogh and all of the team at Eolas is second to none. They are proactive, positive and energetic at all times and worked hard to find a role that suited me . They communicated in a timely and accurate manner throughout the recruitment process and found a great match for my skills and experience. Thank you all.
Jarlath Doyle
Jarlath Doyle
07:57 28 Mar 22
My hiring Journey with Nicola has been the best, I cannot thank her enough for the way she dealt during the entire process, she is a star and she understands everything about the person she is dealing with, I was overwhelmed by her Recruitment process, All I can say about Nicola is She is the Best ever recruiter.. I wish I could send her a bunches flowers and some donuts to appreciate her.. and for her time spent with me.. Kudos to Nicola
sirisha Rudrapati
sirisha Rudrapati
08:47 24 Mar 22
This is to say a massive thank you to Nicola Byrne for making my interview and commencement process with my new employer easy and painless. she was very communicative and kept making sure, I had all the required information I needed. Thanks again.
Joyce Akande
Joyce Akande
15:14 23 Mar 22
I worked with Peter from Eolas, Iam so impressed by his professional working style, giving quick response... More than that He also supported me finding a place during the relocation.
Sirn Nguyen Truong
Sirn Nguyen Truong
20:43 22 Mar 22
The professionalism of the team members, especially of Stephen Daly exceeded my expectations. He has been very helpful in building the relationship with the Company, we had very transparent communication; The Team assisted me with all my queries but the most important is that Stephen matched exactly my interests and qualifications to the role that I am engaged in.
Reghina Laburina
Reghina Laburina
17:09 22 Mar 22
Recently got placed in a 2nd role by Eolas. Find them very professional to deal with, always responding right away. Many thanks to Peter, Stephen and Caoimhe for helping with my most recent role.
Colum Hanlon
Colum Hanlon
14:48 22 Mar 22
I am very grateful for the treatment received by the Eola team, especially Ciara, who was totally transparent with me and helping whenever possible,Very professional, and after my interviews everything was resolved in a short timeI am grateful for helping me to take a step in my career.
Mário Fonseca
Mário Fonseca
16:47 08 Mar 22
It was great to dealing with Caroline Gaughan in Eolas Recruitment. More than just resourcing and arranging interviews, Caroline did all the support even after offer.
Jameesh Moidunny
Jameesh Moidunny
18:22 04 Mar 22
Had the pleasure of dealing with Eilis Keogh throughout the whole interviewing process with Riot Games. She was extremely friendly, helpful and always quick to provide tips to help me and to ease my nerves during a stressful time period. Couldn't have asked for anyone better to help me along in that journey.
Andrew Kinsella
Andrew Kinsella
09:02 17 Feb 22
My experience with Eolas was excellent. For my recruitment process, Stephen Daly and Eilis Keogh contacted me, and it was a pleasure to deal with both of them. Besides their excellent professionalism, they were always available to assist me with understanding the process, provide additional information, and respond to my questions in a timely fashion. Throughout the interview process, their advice and guidance proved to be extremely helpful. I recommend them to anyone searching for a new job.
Heloisa Novelli
Heloisa Novelli
21:05 16 Feb 22
I had the opportunity to deal with Caoimhe and Peter. Excellent team! Extremely professional. Caoimhe is very knowledgeable, knows her stuff inside out and the best interview prep and follow up. Peter is super clear and sharp with the communication, exactly what you need to close successfully!
Ekaterina Stefanova
Ekaterina Stefanova
22:28 15 Feb 22
I was contacted by Peter from Eolas with opportunity best suiting my profile. Later he and Caoimhe helped me with the interview process. She was very responsive, checking up with me and company on my interview results during the entire process. It was very smooth and I am happy to recommend Eolas. Thank you for helping me.
Ankita Mahajan
Ankita Mahajan
17:06 03 Feb 22
Very attentive and supportive throughout the whole recruitment process. After suggesting an ideal role based on my profile, Nicola provided plenty of details about the position on offer and took the time to answer all of my questions before, during, and after the interviews.
Kevin Shortall
Kevin Shortall
11:14 01 Feb 22

Upload your CV

  • Send us your CV and we'll be in touch with jobs relevant to you.

  • Accepted file types: pdf, doc, docx, Max. file size: 10 MB.
  • In order to submit this form you'll need to agree with our Privacy Policy