Head of IT Service Management

Head of IT Service Management
Dublin Permanent Hybrid Negotiable Ref: 21355

Job Description

Our well established Dublin based client is actively recruiting for a Head of IT Service Management professional to join their team on a permanent basis.

Job Responsibilities

  • Responsibility for the operational delivery of IT services to the company
  • Ensuring that Service Levels are aligned to business needs and to cost drivers of the company
  • Implementing, modelling and supporting ITIL processes
  • Updating the overall strategy and approach that will transform the separate Service capabilities
  • Develop and maintain IT service catalogues and service level agreements (SLAs) to ensure that IT services are aligned with business requirements
  • Exceptional leadership and mentorship to implement large complex projects in a collaborative manner and resolve complex challenges.
  • Supplier & Contract Management
  • Working with the CMO Team to evolve delivery methodologies and build excellence in change management
  • Play key governance role

Experience Required

  • 10+ years in ITSM and service management roles
  • 5+ years in people and functional leadership roles
  • Proven track record in developing and maintaining IT service excellence
  • Advanced knowledge of business operations and IT service management.

Essential and Desirable Skills

  • Excellent communicator, comfortable managing the expectations of customers as well as senior management and internal technical staff
  • Strong teamwork and leadership skills, an ability to create, communicate and support a common vision and direction
  • Excellent planning and organization skills, with the ability to confidently prioritise tasks & guide teams
  • Ability to build and foster strong, trusted working relationships

Educational Requirements

  • IT Orientated Degree
  • ITIL
  • ITSM

Consultant Details

Lauren O'Toole's Profile Picture
Name: Lauren O'Toole
Title: Senior Resourcer
Tel: 012866666
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