Head of IT Governance & Operations

Job Responsibilities

• Own the definition and execution of the IT Engineering transformation plan, providing regular status reporting and updates.
• Implement governance, process and procedures to monitor the delivery across function.
• Provide oversight of delivery internally within the IT Engineering function to ensure handoffs and touchpoints are effective and operating smoothly.
• Manage the resource supply and demand relationship between Group Change and IT Engineering & Delivery.
• Facilitate the qualification of the technical requirements before accepting them into the IT delivery process (including capacity and performance where appropriate)
• Work with Technology Services, to develop and maintain processes and governance to support effective release management and service acceptance
• Work with partner/suppliers to ensure delivery performance is monitored
• Work across the IT Delivery teams to determine the need to assign a Technical PM on major IT projects (driven by size, complexity and the need for multiple technology towers to be engaged in a single delivery)
• Work closely with IT Architecture to ensure that all technical PMs are fully briefed in and support the delivery of the current architecture standards and approaches

Experience Required

• A minimum of 5 years of IT resource demand management or project management experience within a multinational environment
• Leadership and development of IT Engineering Governance & Operations activities i.e. establishing processes, governance and KPI tracking, preferably in a highly regulated business sector

Essential and Desirable Skills

• An effective communicator to balance and mediate internal and external stakeholder interests across a complex organisational structure, including partnerships
• Credibility and confidence working at senior levels in the organisation; including C-suite executives.

Educational Requirements

3rd level degree in similar discipline

Benefits

• Pension
• Hybrid working model
• Flexible work
• Learning & Development opportunities
• Competitive annual leave package