Head of IT

Responsibilities:

• Manage the day to day operations of the IT functions. Prioritise work across IT these functions in line with SLAs and business priorities
• Manage technology cost through rigorous business case development, benefits realisation, and the measurement of outcomes
• Manage, monitor and review the relationships with service providers and ensure that high levels of service are received and maintained
• Provide effective support desk services aligned to ITIL standards
• Ensure best in class incident management procedures are in place to ensure system outages or events have minimal impact on business operations
• Manage IT risk and contribute to the development and enhancement of my client’s policies and procedures manual
• Promote a quality and risk management culture in information systems delivery through the development of appropriate quality and risk strategies and frameworks
• Manage IT security – implement and maintain information security requirements in alignment with my client’s requirements
• Support Senior Management Team in achieving operational and strategic objectives
• Support SMT in the development and implementation of my client’s IT strategy
• Proactively identify and propose ways to leverage technology to improve overall operational efficiency and productivity
• Ensure staff are developed to support them to reach their potential.
• Ensure the Performance Management framework is used for the benefit of staff members
• Motivate and lead the assigned teams
• Promote effective teamwork and collaboration

Required:

• A relevant 3rd level qualification
• 5 years previous experience in a similar position
• Excellent influencing skills with the ability to develop IT solutions based on business needs
• A proven ability to innovate and generate ideas
• Excellent negotiation skills
• A proven track record in process analysis, design and IT implementation
• Previous experience in leading and managing teams