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Head of Change Management

Head of Change Management
Dublin Permanent Negotiable Ref: E10954SD

Job Description

My client is actively recruiting a Head of Change Management Office to join their team on a permanent basis.

Job Responsibilities

  • The Head of the Change Management Office is a senior role, overall responsible for the creation, development, and management of a dedicated centre of excellence and pool of resources that brings together our change delivery capabilities into a single team.
  • Empowered to drive for best practice, standard ways of working and will work closely with business stakeholders, IT Business Partners and Platform Team leads to lead in the successful delivery of all cross platform and strategic change.
  • Ensure that we plan and deliver change in the most efficient and effective way, maximising the return on investment we achieve, and bringing in not just IT change leadership but also incorporating business change leadership into the team to ensure an holistic approach to the delivery of value and business outcomes.
  • Manage IT investment budgets, deliver analytics and reporting to ensure transparency, manage communication plans.
  • Formalise resource planning throughout IT to avoid bottlenecks and sequencing issues.
  • Minimalize external costs around delivering change. Drive new ways of delivering change and securing higher ROI and stakeholder engagement/alignment.
  • Lead the CMO in a matrix organisation
  • Functional leadership of Program, Portfolio and Project Management
  • Recruit and develop change delivery resources, both internal and external
  • Business Change Management
  • Change Delivery Strategy, Governance, Standards, Methodologies, Tooling
  • Resource Planning
  • Budget & Risk Management
  • Cross change initiative dependency management
  • Steering committees
  • Change, KPI, Progress, Outcome, Value reporting & analytics
  • Transition Management
  • Change Review
  • Change Communications


  • Develop and when necessary recruit team members aligned to the demand for delivery of change
  • Mentor and support learning and development needs of team members
  • Review, select and manage change delivery resources from external partners
  • Ensure the following for the company:
    • High retention;
    • High employee engagement;
    • Clear development plans;
    • High and increasing ROI from change delivery;
    • Strong supplier/partner relations;
    • Right resource availability (right person, right time)


  • Develop the overarching strategy for the delivery of change and the management of the change pipelines
  • Develop the necessary standards, methodologies and tooling options and drive training and consistent usage
  • Establish and manage resource, budget, risk and dependency planning
  • Establish the framework for change control
  • Ensure the following for the company:
    • Clear, transparent, broadly understood management and prioritisation of the change pipelines.
    • Consistent delivery of business outcomes with high NPS scores and increasing ROI.
    • All risks mitigated or accepted; all dependencies managed without surprise.


  • Support the development of business cases/value propositions
  • Manage and lead effective change preparation process and support any relevant commercial negotiations
  • Embed business change management in all change initiatives
  • Establish project/change management structures/reporting/steering committees
  • Support the monitoring, reporting and communications of all change delivery
  • Ensure the highest quality standards of change delivery and testing
  • Act as the escalation point for any change delivery issue, supporting course corrections as required
  • Ensure the following for the company:
    • Predictable outcomes,
    • limited go live issues,
    • clear project structures,
    • standard and consistent change reporting,
    • limited projects not on green and off green for short periods,
    • high adoption of delivered change,
    • increasing ROI


  • Responsible for effective transition management to operations
  • Lead and organise post change reviews and lessons learned
  • Support post change value proposition review and benefits realisation
  • Lead post change adoption review and correction where needed
  • Ensure the following for the company:
    • Smooth transition of change into operations with limited issues and clear transfer of ownership,
    • updated value propositions with clear measured outcomes post change, lessons
    • lessons learned process mature and established,
    • high level of change adoption and increasing ROI.

Experience Required

  • 10 years + of Project/Programme delivery experience
  • Team leadership experience
  • Experience with multiple methods of change delivery
  • Owning and managing an investment budget
  • Experience partnering with and leading third party change delivery teams
  • Previous experience setting up or running a PMO
  • Business change management experience
  • Lean/Six Sigma
  • Customer centered design

Essential Skills

  • Highly organised, structured and performance driven
  • Strong relationship/collaboration skills
  • Personable, pro-active, professional and able to demonstrate full commitment to exceptional outcomes
  • Exemplary communication skills
  • Proven experience of successful schedule and risk management
  • Knowledge of benefits and dependency mapping, risk management and resource planning
  • Diplomatic ability to influence others at all levels of the business

Desirable Skills

  • Possess the expert knowledge to identify opportunities for change and the ability to convey the need for change
  • An understanding of software development lifecycle, quality assurance and information security
  • Understanding of software for project management/change delivery

Educational Requirements

  • Project Management Qualification
  • Agile Qualification
  • Change Management Qualification
  • Leadership Qualification

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Principal Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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Latest Reviews

I had an extremely positive experience with Caroline Gaughan of Eolas Recruitment. Throughout the process of securing my new position Caroline was highly responsive, personable and professional. She was always available and engaged in discussing any queries I had and offered great support throughout the entire process, especially before and between interview stages.I would highly recommend working with Caroline and Eolas.
Paul Burke
Paul Burke
11:08 10 May 22
My experience with Eolas from the very start was fantastic. Nicola Byrne contacted me in relation to a couple of positions that were available. Guided me through the entire process and offered any help needed along the way. If I'm ever job hunting again I know who my first port of call will be along with anyone who asks me for a recommendation.
Liam Deery
Liam Deery
08:49 10 May 22
I accepted a new role though Beth from Eolas...I was very happy with the process throughout. Beth found a role for me quite quickly, which suited my specific skills. Beth and Nollaig were always friendly and super professional and also able to answer any questions or concerns I had. Furthermore, Beth kept me in the loop regularly (not just through email but also through phonecalls) so I always knew exactly what the situation was and how my application was progressing and I am very appreciative of that. I will definately use again Eolas in the future...More recently Nicola took over as my Eolas Agent and came up to speed very quickly on potential roles for me and my previous experience. I found Nicola to be efficient and a good problem solver, All my queries were handled efficiently and successfully by Nicola and in a pleasant and professional manner. I would gladly contact Nicola again and deal with Eolas again as I was most satisfied with her calm, efficient and friendly manner...Thanks again Nicola and we'll stay in touch!
Niall McGuinness
Niall McGuinness
19:33 08 May 22
I had a very positive experience working with Nicola from Eolas. Nicola supported me through the whole process in securing my new role, providing me with all the necessary interview advice and guidance. She was also regularly in touch to keep me updated and to answer any questions I had. I would HIGHLY recommend Eolas Recruitment to anyone seeking a new role.Thanks again to Nicola for all your help.
Stuart Carroll
Stuart Carroll
12:13 06 May 22
I am glad that i reached out to the Eolas team for my new job search, Getting in touch with Stephen and Peter and team was one of best thing for me as getting a job in IT sector bit difficult but the way they all handled things for me and getting me a job which is of my passion and i would be loving to work for was just possible because of the team at Eolas recruitment,From start of the process untill getting the offer in hands everything was handled professionally by team thanks so much guys for your help and support much appreciate it.
Siddharth Patel
Siddharth Patel
06:25 05 May 22
Initially, I was contacted by Caoimhe C. And she immediately put my resume for contract role through one of the largest companies in Ireland. Peter K. did a follow up for the interview and explained me in detail about the contractual role in Ireland. Overall, it was a smooth process and I was directed properly in every steps and given a proper guidance by Eolas Team. I definitely recommend Eolas Recruitment and team!
Sujit Mourya
Sujit Mourya
21:41 04 May 22
Overall a very positive experience with Eolas, I had being applying for months direct with most companies with very little feedback. Eolas contacted me directly on linked In with a role which was a perfect match to my skillset and background.They also guided me though the process end to end and help to set expectations. I found them very professional to work with and very happy they approached me.Special thank you to Caoimhe and Peter for making the process a smooth and stress free transition. Delighted with my new role.
Robert Callaghan
Robert Callaghan
13:41 04 May 22
Sean Prendergast's support and professionalism have been key in finding the best job opportunity. Agility and speed, I would recommend it.
Omar Muciño Trochez
Omar Muciño Trochez
22:33 27 Apr 22
The support and encouragement that I got from Caroline Gaughan in my recruitment process is impeccable. It was very professional and was an excellent experience. Not only regarding job, she was concerned about my accommodation at job location and health issues during the process. She was assisting through out the process being patient and kind. I am glad and thankful that she helped me with the next step in my career.
Pavani M
Pavani M
09:23 27 Apr 22
Highly recommend Eolas. Very Professional.
chris plummer
chris plummer
11:36 22 Apr 22
My experience with Eolas was simply amazing. The team reached out to me for a suitable role and supported across the process from pre-interview stages to interviews and final communication with the company. Special thanks to Caoimhe and Stephen, who were always available for guidance.A highly recommended team.
khushboo chopra
khushboo chopra
10:53 21 Apr 22
Sean Byrne
Sean Byrne
06:35 19 Apr 22
Had a great experience with Eolas. Both Eilis Keogh and Stephen Daly did a great job in keeping me informed and up to date with the recruitment process. They provide support, encouragement and advice along the way helping me to secure a great role and a great deal.
Colm Corcoran
Colm Corcoran
18:17 11 Apr 22
Worked with Stephen and Sean over the course of three rounds of interviews and an offer, can't recommend them enough. Very professional, experienced people, easy to get along with, loads of knowledge about the company I was going for a role with, as well as the industry in general. They kept me well up to date - as soon as they had an update, I had it too. Stephen and Sean really impressed me. The receptionist (or whoever's answering the phones) is also very helpful and friendly. Overall a great experience and I'd happily work with this company again.
Cormac O'Riordan
Cormac O'Riordan
23:08 07 Apr 22
My experience working with Peter Kirby and Caoimhe Cronin was excellent. They managed to find me a new role very quickly and were very pleasant to work with. I would happily recommend Eolas Recruitment to other IT professionals.
Kieran Daly
Kieran Daly
16:07 06 Apr 22
I would like to give my appreciation to Eolas for helping me with my recent job search. I had the pleasure of dealing with Caoimhe Cronin as she provided an excellent service. She was on the phone or email all the time, while updating me on the position. I would highly recommend Eolas and Caoimhe to anybody who is interested in finding new opportunities.
Ing. Bc. Dmitrij Teterja
Ing. Bc. Dmitrij Teterja
09:32 02 Apr 22
Sean from Eolas recruitment has been very helpful in matching my skill set to the correct job. He has been very supportive right through out the process.
Falah Hasan
Falah Hasan
13:56 01 Apr 22
My experience of Stephen Daly, Peter Kirby, Eilis Keogh and all of the team at Eolas is second to none. They are proactive, positive and energetic at all times and worked hard to find a role that suited me . They communicated in a timely and accurate manner throughout the recruitment process and found a great match for my skills and experience. Thank you all.
Jarlath Doyle
Jarlath Doyle
07:57 28 Mar 22
My hiring Journey with Nicola has been the best, I cannot thank her enough for the way she dealt during the entire process, she is a star and she understands everything about the person she is dealing with, I was overwhelmed by her Recruitment process, All I can say about Nicola is She is the Best ever recruiter.. I wish I could send her a bunches flowers and some donuts to appreciate her.. and for her time spent with me.. Kudos to Nicola
sirisha Rudrapati
sirisha Rudrapati
08:47 24 Mar 22
This is to say a massive thank you to Nicola Byrne for making my interview and commencement process with my new employer easy and painless. she was very communicative and kept making sure, I had all the required information I needed. Thanks again.
Joyce Akande
Joyce Akande
15:14 23 Mar 22
I worked with Peter from Eolas, Iam so impressed by his professional working style, giving quick response... More than that He also supported me finding a place during the relocation.
Sirn Nguyen Truong
Sirn Nguyen Truong
20:43 22 Mar 22
The professionalism of the team members, especially of Stephen Daly exceeded my expectations. He has been very helpful in building the relationship with the Company, we had very transparent communication; The Team assisted me with all my queries but the most important is that Stephen matched exactly my interests and qualifications to the role that I am engaged in.
Reghina Laburina
Reghina Laburina
17:09 22 Mar 22
Recently got placed in a 2nd role by Eolas. Find them very professional to deal with, always responding right away. Many thanks to Peter, Stephen and Caoimhe for helping with my most recent role.
Colum Hanlon
Colum Hanlon
14:48 22 Mar 22
I am very grateful for the treatment received by the Eola team, especially Ciara, who was totally transparent with me and helping whenever possible,Very professional, and after my interviews everything was resolved in a short timeI am grateful for helping me to take a step in my career.
Mário Fonseca
Mário Fonseca
16:47 08 Mar 22
It was great to dealing with Caroline Gaughan in Eolas Recruitment. More than just resourcing and arranging interviews, Caroline did all the support even after offer.
Jameesh Moidunny
Jameesh Moidunny
18:22 04 Mar 22
Had the pleasure of dealing with Eilis Keogh throughout the whole interviewing process with Riot Games. She was extremely friendly, helpful and always quick to provide tips to help me and to ease my nerves during a stressful time period. Couldn't have asked for anyone better to help me along in that journey.
Andrew Kinsella
Andrew Kinsella
09:02 17 Feb 22
My experience with Eolas was excellent. For my recruitment process, Stephen Daly and Eilis Keogh contacted me, and it was a pleasure to deal with both of them. Besides their excellent professionalism, they were always available to assist me with understanding the process, provide additional information, and respond to my questions in a timely fashion. Throughout the interview process, their advice and guidance proved to be extremely helpful. I recommend them to anyone searching for a new job.
Heloisa Novelli
Heloisa Novelli
21:05 16 Feb 22
I had the opportunity to deal with Caoimhe and Peter. Excellent team! Extremely professional. Caoimhe is very knowledgeable, knows her stuff inside out and the best interview prep and follow up. Peter is super clear and sharp with the communication, exactly what you need to close successfully!
Ekaterina Stefanova
Ekaterina Stefanova
22:28 15 Feb 22
I was contacted by Peter from Eolas with opportunity best suiting my profile. Later he and Caoimhe helped me with the interview process. She was very responsive, checking up with me and company on my interview results during the entire process. It was very smooth and I am happy to recommend Eolas. Thank you for helping me.
Ankita Mahajan
Ankita Mahajan
17:06 03 Feb 22
Very attentive and supportive throughout the whole recruitment process. After suggesting an ideal role based on my profile, Nicola provided plenty of details about the position on offer and took the time to answer all of my questions before, during, and after the interviews.
Kevin Shortall
Kevin Shortall
11:14 01 Feb 22

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