Graduate Application Support Specialist

Graduate Application Support Specialist
Dublin City 2 Negotiable Ref:

Job Description

Great permanent opportunity for a new IT graduate or candidate with some entry level experience. Dublin City Centre based role.

Job Responsibilities:

  • Monitoring and B2B Support of online gaming platforms
  • Investigate, troubleshoot and resolve issues escalated from Customer Service Desk
  • Communication and engage with other in-house teams (Devs/Network/infrastructure/DBAs) to bring issues to a resolution
  • Environment management
  • Review, create & maintain process documentation

The successful candidate will also gain exposure to:

  • Exposure to a wide range of technologies, including:
    • Microsoft Technology Stack (SQL Server/Windows Server 2016/IIS/.NET/Azure)
    • Exposure to Load balancers
    • Windows Clustering
    • Web Servers (both MS and Linux based)
    • Networking
  • Opportunity for exposure to ongoing initiatives in
    • Big data analysis technologies for application monitoring
    • Platform evolution to Cloud based services and Microservices
    • DevOps
  • Scope for initiating in-house development and process improvement projects
  • Become part of and contribute to an experienced Application Support team with almost 80 years of combined software support experience to call upon.

 

Experience Required

  • Degree in Technology/Software related discipline
  • Logical troubleshooting and debugging methodology
  • Familiarity with Windows OS
  • Familiarity with SQL/XML/Java/C#/HTML/CSS
  • Basic understanding of computer networks
  • Good communication and personal skills
  • Self-motivation is considered a key attribute of the ideal candidate

 

Essential and Desirable Skills

  • Understanding of .NET including Web Services
  • Familiar with PowerShell/VBScript/Basic Unix Commands

 

Educational Requirements

  • 3rd level degree in an IT discipline.

 

Working Hours & Benefits

  • Standard working week
  • 8-10% bonus
  • 6% pension
  • Full healthcare
  • Educational Assistance

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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