Global ITSM Service Delivery Manager

Global ITSM Service Delivery Manager Image
Global ITSM Service Delivery Manager

Dublin West



Ref: E7029PK

Job Description

I am currently looking for a Global ITSM Service Delivery Manager to join a great client in Dublin West on a permanent basis

This is a senior position and the client offers a great package.

Job Responsibilities

  • Act as the main point of contact for the senior teams and deal with an major IT incidents.
  • Ensure IT services are delivered bu 3rd parties and the Group IT within SLA’s.
  • Take a lead role in operational and general management
  • Review of service delivery tools and processes and help make changes or improvement to the business
  • Working closely with project teams for service design, service transition and service acceptance Managing third party service teams phases. 

Experience Required

  • At least 10 years proven experience with an IT service delivery and customer facing role, preferably in a shared services or matrix model.
  • Have experience at a senior level in operational and general management roles with considerable hands-on experience of process, systems and data management and process improvement methodologies e.g. Lean / Six Sigma / TQM / EFQM/ITIL
  • Project management, process design and financial budget management experience.
  • Experience in managing an ITIL-based support model
  • Experience in implementing new Service Design models / ITSM tool

Essential and Desirable Skills

  • Experience implementing ITSM tool

Educational Requirements

  • Third level degree

Working Hours & Benefits

  • Standard working hours
  • Flexitime
  • Bonus
  • Pension
  • Healthcare
  • 25 days holidays

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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