Global Application Development Director

Reporting to the Global CE CIO, responsible for the selection and implementation of software applications across the global business. The applications are mostly front-office and customer-facing applications. Requirements of this role also extend into the delivery of customer facing services.

Job Responsibilities

• Technology implementation for all new applications and large-scale modifications to existing legacy applications using internal teams or external suppliers;
• Application scope including some top tier applications Salesforce CRM, Power BI, etc;
• Leading the process discussions ensuring the best of available application features are used to meet the business needs;
• Partner with business owner and project manager to build business case, promoting full and best use of the existing or new applications;
• Support project manager to ensure technology components are available on time and are of high quality;
• Partnering with business owner and project manager to ensure readiness for go-live with minimum disruption;
• Liaise closely with CE IT ‘Back-Office’ team to ensure necessary support is planned and available;
• Liaise with HQ IT in application implementation to ensure end to end processing with CE-HQ applications;
• Manage the development team providing day to day support, career guidance and mentoring and line management for 2-5 people;
• Partner with the CE IT Applications Support team to ensure a smooth handover from Implementation phase to standard day-to-day support;
• Simplify and standardize both business process and software landscape;
• Provide a solid, reliable and expanding set of data management capabilities, optimizing enterprise performance, increased customer engagement and ownership supporting strategic and high velocity decision-making;
• Liaise closely with the regional CE IT BRMs to ensure overall strategic alignment and support for Applications and Data/Integrations direction and deployments (through messaging, Operational, and Infrastructure support); and
• Liaise with the HQ IT department to ensure CE applications will fit end to end process requirements including HQ needs.

Experience Required

• Bachelor’s in Engineering, Computer Science, and/or business (MBA) preferred
• Ability to manage project budgets- estimations, invoicing, actuals, predicting deviations, etc;
• Ability to work with cross-functional & cross geographical teams and staff at all management levels;
• Problem solving/analytical skills, tools and techniques;
• Engagement with procurement and legal contract advisors for additional information; and
• Development and implementation of processes and policies.
• 15+ years of Application Implementation experience;
• Previous lead application experience in cross-country or global projects;
• Business acumen and developing relationship at all levels in the business; and
• Managing a team of at least 5 members in application development, implementation or management.