General Ledger Software Support Role

General Ledger Software Support Role Image
General Ledger Software Support Role

Dublin

Permanent

30,000 - 35,000

Ref: E2257LB

Job Description

Great new role open with a financial software company in Dublin for someone coming from an accounts background / General Ledger experience.

 

Due to continued growth my client seeks to expand its Support  team

 

The successful candidate will join an established business support team, providing telephone and remote support to clients in Ireland and the UK

 

Candidate should be energetic, professional and have good client management skills.

 

 

Skills

 

Excellent written and oral communication skills are a must

Candidates should have experience with Windows operating systems, printing and MSOffice.

Good understanding of accountancy packages including General ledger

Effective time management skills; must be able to handle multi-tasking and pressure of deadlines

 

Experience

 

Time spent within a telephone helpdesk function with a good experience of supporting end users of IT services would be an advantage.

Experience with financial/Accounting /banking software

General Ledger experience

Excel Experience

 

 

Responsibilities       

 

Logging of all calls in the helpdesk application

Providing first/second line technical support

Manage his or her call queue and prioritise efficiently and effectively

Working well and communicating within the Support team, including the transfer of knowledge.

Candidates should display an ability to learn on the job, to work on their own initiative and be willing to expand their expertise.

 

 

Lorraine Bracken's Profile Picture
Name: Lorraine Bracken
Title: Senior Technical Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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