Field Service Engineer ( Windows & MAC)
Dublin
2
€35,000 - €40,000
Ref: E16065NB
Job Description
My Dublin based client is recruiting for a Field Service Engineer ( Windows & MAC ) to join their team.
About this role
- The role will involve a combination of onsite support, onsite preventative maintenance days, customer installations/upgrades, in-house remote support
- Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
- Escalate more complex or critical issues to appropriate senior staff
- Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA)
- Ensure processes, procedures and resolutions are documented and updated regularly on the Service Desk knowledge base
- Excellent written and verbal communication skills
- Customer-focused attitude and a willingness to learn and implement the latest technologies
- Develop and maintain a complete understanding of the clients products and on-going releases
- Any other duties deemed required as part of the day to day role
Required
- 3+ years Field Service experience working in a busy multi-customer environment
- Strong OSX skillset with knowledge of mainstream graphic arts applications and workflows including Adobe CC suite, fonts, OSX Server, backup and system support
- VMWARE, AD, Office 365 and Exchange experience desired but not essential
- Server & SAN installation, migration and support
- Installation & troubleshooting of Windows Server 2008/2012/2016 & Windows Small Business Server 2008/2011 and Exchange 2007/2010/2013/2016
- Network and firewall setup and support (primarily Sonicwall) VPN setup & configuration
- Backup and DR solutions preferably with Veeam
- Experience with the Microsoft Azure Platform a distinct advantage
- English as primary language
- Full clean driving license is essential.
