Field Service Engineer ( Windows & MAC)

Field Service Engineer ( Windows & MAC) Image
Field Service Engineer ( Windows & MAC)



€35,000 - €40,000

Ref: E188NB

Job Description

My Dublin based client is recruiting for a Field Service Engineer ( Windows & MAC ) to join their team.

About this role

  • The role will involve a combination of onsite support, onsite preventative maintenance days, customer installations/upgrades, in-house remote support
  • Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
  • Escalate more complex or critical issues to appropriate senior staff
  • Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA)
  • Ensure processes, procedures and resolutions are documented and updated regularly on the Service Desk knowledge base
  • Excellent written and verbal communication skills
  • Customer-focused attitude and a willingness to learn and implement the latest technologies
  • Develop and maintain a complete understanding of the clients products and on-going releases
  • Any other duties deemed required as part of the day to day role


  • 3+ years Field Service experience working in a busy multi-customer environment
  • Strong OSX skillset with knowledge of mainstream graphic arts applications and workflows including Adobe CC suite, fonts, OSX Server, backup and system support
  • VMWARE, AD, Office 365 and Exchange experience desired but not essential
  • Server & SAN installation, migration and support
  • Installation & troubleshooting of Windows Server 2008/2012/2016 & Windows Small Business Server 2008/2011 and Exchange 2007/2010/2013/2016
  • Network and firewall setup and support (primarily Sonicwall) VPN setup & configuration
  • Backup and DR solutions preferably with Veeam
  • Experience with the Microsoft Azure Platform a distinct advantage
  • English as primary language
  • Full clean driving license is essential.

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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