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Field Service Engineer

Field Service Engineer
Galway 2 Negotiable Ref: E17699CC

Job Description

Our client who is based in the West of Ireland is looking for a Field Service Engineer to join their team on a Permanent Basis.

Job Responsibilities

  • Travelling to client site installing laptops, printers and support of their networks, servers and network infrastructure.
  • Carry out onsite installation, configuration and maintenance of client hardware, software & infrastructure.
  • Strong experience dealing with customers and communicating with 3rd party vendors.
  • Maintenance checks.
  • Work closely with IT support staff to obtain technical knowledge and to permanently solve chronic problems.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Resolve a high percentage of calls at first point of contact through the use of the knowledge base and raise incidents/tickets to escalate problems to second level support areas as appropriate.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Knowledge retention – actively participate in documentation of technical procedures.
  • Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments.
  • Follow defined staffing schedule.
  • Ensure all the KPI’s are met through following standard processes and procedures.

Experience Required

  • 4/5+ years experience in a Structured IT Environment

Essential and Desirable Skills

  • Full Clean Drivers License is essential
  • Strong troubleshooting skills
  • Office 365, Exchange, Active Directory , Backup , Infrastructure
  • Microsoft OS Windows 7,8,10 & Server 2008/2012/2016
  • Azure Experience
  • Virtualisation support experience , VMware, HyperV etc
  • TCP/IP networking, Switches, Routers & Wireless Networking exposure
  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

Educational Requirements

  • 3rd Level Diploma/Degree would be beneficial.
  • Proven track record of learning with industry led certifications (at least one of the following is a requirement – any of the following CCNA, Comptia + or MCITP, MCSA.
  • Any other relevant service or project driven qualifications.

Consultant Details

Caoimhe Cronin's Profile Picture
Name: Caoimhe Cronin
Title: Senior Technical Resourcer
Tel: 01 2866666
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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