ERP / CRM Support Analyst

ERP / CRM Support Analyst
North Dublin 2 Negotiable Ref:

Job Description

My North Dublin client is looking for an ERP / CRM Support Analyst to join their global team.

My North Dublin client is looking for an ERP / CRM Support Analyst to join their global team.

This role is a mix of application support and business analysis – You will not only be responding to system queries and resolving issues, but you will also be analysing current business systems to optimise usability, performance and efficiency.

This is a great opportunity to gain invaluable experience in a global organisation with a fun team culture. Ideal for someone with experience in web application support, preferably for e-commerce, ERP, or CRM systems.

Job Responsibilities

  • Provide technical support to global internal teams for a range of web applications.
  • Analyse, report, and address business system issues that impact user and customer experience.
  • Collaborate with various technical and non-technical teams across the business.
  • Follow through with requests from the helpdesk team and escalate where required.
  • Respond to system alerts, user queries, emails, and service requests in a timely manner.

Experience Required

  • 1+ years’ experience in providing IT application support
  • Supporting ERP / CRM systems would be preferred
  • Experience in a technical role within the Retail / eCommerce / Distribution industry would be a bonus

Essential and Desirable Skills

  • Strong database skills, such as: SQL Server
  • Knowledge of ERP and/or CRM systems would be highly desirable
  • Excellent communication and customer service skills
  • Knowledge of retail / e-commerce systems (e.g. warehousing, inventory management, shipping, click & collect, loyalty programs) would be highly desirable

Educational Requirements

  • Third level degree in a related field (IT, eCommerce, Business Analysis) or equivalent experience

Benefits

  • Global organisation with a well-established brand
  • Collaborative and friendly team with a fun work culture
  • Gain invaluable experience in the latest technologies
  • Free parking and bike-to-work scheme
  • Pension contribution
  • Healthcare & life assurance
  • Annual leave and birthday leave
  • Hybrid working model

Consultant Details

 's Profile Picture
Name:
Title:
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

Apply for Job

Not what you're looking for?

If this isn't the job for you then why not reach out to one of our consultants today and send us your CV so we can find the one that is?

Reach out to a Consultant Upload your CV

Email Job Details

  • Enter your details below to email this job to yourself or a friend.

  • In order to submit this form you'll need to agree with our Privacy Policy

Apply for Job

  • Enter your details below to apply for this job, the consultant will then contact you as soon as possible.

  • Accepted file types: pdf, doc, docx, odt, Max. file size: 4 MB.
    Friendly advice to all candidates - ‘Keep it Simple’. We use an automatic scanner to capture your CV, and key details. We then transfer this info to our database. Automated scanners are not compatible with CV’s drafted on powerpoint or with images, or excessive in design. Please use where possible standard word documents for CV formatting and submission where possible. This will maximise your details being retrieved in searches for job roles that fit with your skills and experience. Thank you.
  • In order to submit this form you'll need to agree with our Privacy Policy

Upload your CV

  • Send us your CV and we'll be in touch with jobs relevant to you.

  • Accepted file types: pdf, doc, docx, Max. file size: 10 MB.
    Friendly advice to all candidates - ‘Keep it Simple’. We use an automatic scanner to capture your CV, and key details. We then transfer this info to our database. Automated scanners are not compatible with CV’s drafted on powerpoint or with images, or excessive in design. Please use where possible standard word documents for CV formatting and submission where possible. This will maximise your details being retrieved in searches for job roles that fit with your skills and experience. Thank you.
  • In order to submit this form you'll need to agree with our Privacy Policy
× Speak with our team