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End User Computing Manager

End User Computing Manager
Dublin 2 Negotiable Ref: E18358SD

Job Description

My large international client is looking for a motivational and innovative individual to manage their growing EUC Technologies. This role will report to the Head of Operations.


  • Develop and lead a fit for purpose IT End User Computing organisation focused on end user devices/desktops, collaboration suite (O365), Video/Telephony & Call Centre Tools, etc.
  • Responsible for the full lifecycle of services such as design/delivery, capacity management, licensing, 3rd party partnerships, SLA’s/KPI’s and cost management
  • Work alongside key stakeholders to align the EUC delivery roadmap to the business priorities
  • Provide team with continual education on EUC capabilities and standards for successful IT Solution delivery
  • Oversee the defining, measuring and maintaining of leading CSAT scores
  • Evaluate new products and services, keeping up to date with industry trends and emerging technologies.
  • Encourage a continuous improvement culture, that focuses on innovation

 Required Experience and Skills

  • Enterprise IT experience in a technical lead role
  • Previous Senior IT Team Management experience
  • Capable of motivating teams and creating a culture of continuous improvement
  • Knowledge of endpoint computing service
  • Be able to provide successful delivery of design-ready, complex architectures
  • Experience interacting with diverse technical colleagues and resources through all life-cycle phases of multiple projects
  • Ability to communicate technical information and ideas across diverse audiences
  • Efficient in ITIL practices and the ITIL Service life cycle, including Agile delivery methods
  • The ideal candidate will possess strong organisational skills, interpersonal skills, with both written and oral communication
  • Keen attention to detail and proven analytical and problem-solving abilities



  • A degree from a recognised educational institute in Computer Science, Computer Engineering or similar technical field

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
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