Digital Business Analyst
Dublin
2
Negotiable
Ref: E17987SD
Job Description
My client is looking for a Digital Business Analyst to join their team.
My client is looking for a Digital Business Analyst to join their team.
Job Responsibilities
- On a regular basis conduct or support regional teams to conduct appropriate research – customer, channel partner, internal stakeholder interviews, etc. to understand the challenges and opportunities faced by the various stakeholders;
- Assess the results and identify those needs that can be delivered;
- Maintain the holistic business needs, ensuring correct prioritization and a clear mapping to measurable business value;
- Share CE requirements within the organization, ensuring they are correctly understood and prioritized;
- Support the technology teams (hardware, software or data) to translate the requirements into the right features – understanding the customer experience and challenges they face;
- Drive all change management initiatives to reimagining business processes, making the best use of the data and emerging technology;
- Manage the testing of all new features, linking with technology groups as necessary to ensure they are delivered as expected;
- Pilot new features with customers, channel partners or internal teams, taking all feedback and passing back to the team to be addressed;
- Work with regional teams to develop communication, training, operational support plans;
- Measure the effectiveness of all implemented features against the planned benefits, use the learnings for the next phases of strategy evolution or requirements definition;
- Communicate and align both key requirements and strategy with stakeholders making sure all are aware of any changes; and
- Understand product development strategy and be available to advise product development teams on useful features to be considered.
Experience Required
- 5+ years in Telematics or a related field where data & software was key to driving new services in a customer facing area;
- 2+ years Data Analytics (Basic);
- 5+ General Business Analytics;
- Participant in Agile Projects is an advantage;
- Analytical thinking and problem solving;
- Strong oral and written communications, supporting stakeholder management with all levels of the organization;
- Interpersonal and consultative skills;
- Able to break down complex problems, dispatch and coordinate actions and work under pressure, anticipate issues and develop plans to remediate incidents; and
- Must be comfortable taking the lead in unfamiliar areas outside the scope of current expertise.
