Desktop Support Engineer

Desktop Support Engineer Image
Desktop Support Engineer

Dublin City Centre

Permanent

€30,000 - €40,000

Ref: E6164SCG

Job Description

Dublin City Centre Client requires a Desktop Support Engineer to join their team on a permanent basis

Job Responsibilities

  • Day-to-day support of our end-users and occasionally work on projects also
  • Projects may include items where you need to provide input and planning to meet a goal
  • These projects will include partnerships with other technology groups in the company and testing implementation plans, rollout plans, quality assurance, and execution of rollout
  • Service Desk management – dealing with customer queries and incidents in a timely, professional manner, whilst maintaining Service Level Agreements
  • Support Triage steps to determine User, PC, Network, or Application
  • An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients.
  • Network Printer installation / troubleshooting

Experienced Required

  • 2/3 years experience in a similar role
  • Confidence working with mobile devices (iPad, iPhone, Android)
  • Commitment to care for and update Asset Documentation
  • Excellent organizational skills and multi-tasking abilities
  • Be a team player with strong communication skills

Essential and Desirable Skills

  • Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)
  • Basic knowledge of Active Directory Users and Computers (ADUC)
  • Enterprise Chat Clients (Lync, Communicator, Skype for Business)
  • End-User/Client facing configuration of Office 365
  • End-User/Client facing navigation of BOX
  • Outstanding customer service skills

Educational Requirements

  • Third level degree or relevant work experience

Working Hours / Benefits

  • 40 hours per week
  • Pension
  • Healthcare
  • 20 days annual

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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