Desktop Support Engineer

Desktop Support Engineer
Dublin City Centre 2 €30,000 - €40,000 Ref:

Job Description

Dublin City Centre Client requires a Desktop Support Engineer to join their team on a permanent basis

Job Responsibilities

  • Day-to-day support of our end-users and occasionally work on projects also
  • Projects may include items where you need to provide input and planning to meet a goal
  • These projects will include partnerships with other technology groups in the company and testing implementation plans, rollout plans, quality assurance, and execution of rollout
  • Service Desk management – dealing with customer queries and incidents in a timely, professional manner, whilst maintaining Service Level Agreements
  • Support Triage steps to determine User, PC, Network, or Application
  • An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients.
  • Network Printer installation / troubleshooting

Experienced Required

  • 2/3 years experience in a similar role
  • Confidence working with mobile devices (iPad, iPhone, Android)
  • Commitment to care for and update Asset Documentation
  • Excellent organizational skills and multi-tasking abilities
  • Be a team player with strong communication skills

Essential and Desirable Skills

  • Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)
  • Basic knowledge of Active Directory Users and Computers (ADUC)
  • Enterprise Chat Clients (Lync, Communicator, Skype for Business)
  • End-User/Client facing configuration of Office 365
  • End-User/Client facing navigation of BOX
  • Outstanding customer service skills

Educational Requirements

  • Third level degree or relevant work experience

Working Hours / Benefits

  • 40 hours per week
  • Pension
  • Healthcare
  • 20 days annual

Consultant Details

Sean Prendergast's Profile Picture
Name: Sean Prendergast
Title: Senior IT Recruitment Consultant
Tel: 01 2866666
Apply for Job Call me now Add to Shortlist

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