Desktop Support Engineer
Dublin City Centre
2
€30,000 - €40,000
Ref: E17020SP
Job Description
Dublin City Centre Client requires a Desktop Support Engineer to join their team on a permanent basis
Job Responsibilities
- Day-to-day support of our end-users and occasionally work on projects also
- Projects may include items where you need to provide input and planning to meet a goal
- These projects will include partnerships with other technology groups in the company and testing implementation plans, rollout plans, quality assurance, and execution of rollout
- Service Desk management – dealing with customer queries and incidents in a timely, professional manner, whilst maintaining Service Level Agreements
- Support Triage steps to determine User, PC, Network, or Application
- An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients.
- Network Printer installation / troubleshooting
Experienced Required
- 2/3 years experience in a similar role
- Confidence working with mobile devices (iPad, iPhone, Android)
- Commitment to care for and update Asset Documentation
- Excellent organizational skills and multi-tasking abilities
- Be a team player with strong communication skills
Essential and Desirable Skills
- Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)
- Basic knowledge of Active Directory Users and Computers (ADUC)
- Enterprise Chat Clients (Lync, Communicator, Skype for Business)
- End-User/Client facing configuration of Office 365
- End-User/Client facing navigation of BOX
- Outstanding customer service skills
Educational Requirements
- Third level degree or relevant work experience
Working Hours / Benefits
- 40 hours per week
- Pension
- Healthcare
- 20 days annual
