Desktop Support Engineer

Desktop Support Engineer Image
Desktop Support Engineer

Dublin

Permanent

€35,000 - €40,000

Ref: E105NB

Job Description

Excellent client in Dublin City Centre recruiting for a Desktop Support Engineer to join their existing team.

About this role

Desktop Support Engineer

  • As a Desktop Support Engineer, you will be tasked with day-to-day support of our end-users and occasionally work on projects also.
  • Projects may include items where you need to provide input and planning to meet a goal.
  • These projects will include partnerships with other technology groups in the company and testing implementation plans, rollout plans, quality assurance, and execution of rollout

You should be familiar with

  • Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)
  • Basic knowledge of Active Directory Users and Computers (ADUC)
  • Enterprise Chat Clients (Lync, Communicator, Skype for Business)
  • End-User/Client facing configuration of Office 365
  • End-User/Client facing navigation of BOX
  • Support Triage steps to determine User, PC, Network, or Application
  • An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients.
  • Network Printer installation / troubleshooting
  • Confidence working with mobile devices (iPad, iPhone, Android)
  • Commitment to care for and update Asset Documentation

1 to 3 Years of Experience

  • Strong logical thinking, and troubleshooting skills
  • Technical expertise with Mac and Windows OS
  • Outstanding customer service skills
  • Ability to think beyond a task and see big picture goals in projects
  • Excellent organizational skills and multi-tasking abilities
  • Emphasize on task quality (be thorough, detail-oriented, responsible)
  • Work efficiently and effectively without sacrificing quality
  • Be a team player with strong communication skills
  • Always looking for ways to continue to learn in the environment

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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