Desktop Support Engineer – Dublin Airport location

Desktop Support Engineer – Dublin Airport location Image
Desktop Support Engineer – Dublin Airport location

Dublin North side/ Louth

Permanent

€30,000 - €40,000

Ref: E5224PK

Job Description

Excellent client based in Dual locations near Dublin Airport and Co Louth is looking for as Desktop Support Engineer.

 Key Responsibilities

  • Responding to incoming calls or tickets as the local point of contact for clients with IT or product related problems
  • Using appropriate questioning techniques to determine the root cause of reported issues
  • Diagnosing, documenting and/or resolving issues by providing the appropriate resolution or following the escalation procedure
  • Translating customer information into valuable and usable knowledge documentation
  • Offering the customer an effortless, best in class experience.
  • Recognizing potential major outages and taking ownership of reporting these in a timely manner
  • Responding & adapting to a changing and demanding environment
  • Working in a collaborative team environment by engaging, sharing knowledge and communicating effectively
  • Using available tools and resources in an appropriate manner consistent with policy and procedures

  

Essential criteria:

  • 2+ Years in a Desktop / IT Support role (Windows/ Active directory/ Office 365)
  • Experience working towards KPI’s/SLA’s
  • Excellent communication skills; Customer Focused
  • Understanding of ITIL framework

 

Attributes/Skills

  • Excellent interpersonal skills with ability to engage effectively at all levels
  • Sell Motivated, driven approach to customer satisfaction.
  • A high degree of flexibility
  • A flair for technology and an enthusiastic approach to how technology can add value to the workplace.
  • A current driver’s license and own transport is required

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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