Desktop Support

Desktop Support Image
Desktop Support

Dublin City Centre

Permanent

€30,000 - €40,000

Ref: E4470SCG

Job Description

My Dublin City Centre client is looking to fill a desktop support role on a Permanent basis to begin as soon as possible.

Responsibilities:

  • Remote access support, AV supporting (such as Video Conferencing), staff relocation moves and changes, and senior executive support.
  • Assist in the identification, implementation and, where needed, documentation of remediation activities
  • Identify, analyse, document and facilitate implementation of solutions for both short term tactical as well as longer term solutions to improve efficiency, effectiveness and service quality
  • Maintain and support the Workplace Technology estate to the approved global hardware standards utilising agreed Global Images, processes, procedures and workflows including security controls
  • Provide support and delivery of Corporate Approved applications and services, including Windows 7, Windows 10, Office including Exchange and Skype, SCCM, Endpoint Encryption and Antivirus services
  • Provide user support for corporate provided mobile device hardware and Mobile Iron enterprise services
  • Adhere to agreed SLAs and metrics utilising the ITSM platform (ServiceNow) for call management and escalation as appropriate

 

Requirements:

  • 3+ years in a technical desktop support capacity.
  • College Degree in the field of computer science, information sciences, or related field preferred.
  • Experience working in a directly with user/customer base, with ability to have a positive impact on activities from a distance.
  • Technical operational knowledge of common  End User Computing standards and delivery methods, including Windows 7/10, Office products including Outlook and Skype, Endpoint Encryption
  • Contribute to a Global, team-oriented, collaborative workplace

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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