CX / UX Designer

CX / UX Designers (Customer & User Experience)

Skills:
Detail oriented and analytical

Strong team player but still a self-starter

Comfortable in multi-tasking environment and can adjust priorities on the go

Strong written and verbal communications skills

Excellent influencing skills and an ability to communicate well with stakeholders.

UX: Excellent communication and presentation skills.

-A proven track record of delivering design elements for enterprise web applications (not just consumer websites).

-The ability to multi-task across multiple projects, managing your own time, deadlines, team interactions, and deliverables.

-Experience with HTML and CSS,

-Experience with Agile development using UX methods, user-centered design processes (Research, wireframes through to finished designs and everything in between)

-A thorough knowledge of competitive and cutting-edge UIs on the web today, to assure that our products have an up-to-date style and use best practices. Expertise with some of Sketch, Adobe Creative Suite, InVision, Axure, Balsamiq.

Responsibilities:
CX:key responsibility is to form, influence and collaborate with cross discipline teams to create compelling end to end customer centric journeys.

– responsible for engaging with all stakeholders, including customers, ensuring the customer Voice is always to the fore in solution design.

– Use industry knowledge, operational metrics and customer research to make recommendations on process, channel and proposition best practice design.

– work with business stakeholders to quickly resolve business design and delivery issues and drive escalations where required to protect best in class design whilst enabling rapid delivery.

– Identify opportunities to cross sell and upsell to customers across the journey.

– Recommend key performance metrics and acceptance criteria to evaluate the journey on implementation.

– Help prepare strategic communications for the most senior audiences. Experience with some of Sketch, Adobe Creative Suite, InVision, Axure, Balsamiq.

UX; Generate multiple design concepts and work with the team to incorporate disparate views into a cohesive, awesome whole.

– Ownership of UI components and ensure consistency and ease of the user experience.