Customer Support Engineer

Customer Support Engineer Image
Customer Support Engineer

South Dublin

Permanent

€25,000 - €30,000

Ref: E5223NB

Job Description

My client is currently recruiting for a Customer Support Engineer to join the team on a permanent basis.

Overview

My client is currently recruiting for a Customer Support Engineer to join the team on a permanent basis. Due to our continued expansion we are looking to recruit enthusiastic Customer Support Engineer to provide support for our applications.

Main Responsibilities

You will be responsible for ensuring that all customer support queries are responded to efficiently, and in a professional manner.

This role requires a motivated individual, an excellent communicator who can adapt easily to managing various tasks and requirements, although full training will be given in all aspects of the duties below.

The Role:

  • Provide technical support on suite of software products via voice and email
  • Ensure 100% customer satisfaction on calls and emails
  • Escalate questions and issues to Customer Service Supervisor as required
  • Carrying out in-depth offline investigations where necessary
  • Perform other duties as determined by Customer Service Supervisor and Management
  • Developing and maintaining close working relationships and interaction with clients, providing them with a superior level of service at all times

  Requirements:

  • At least 2 years Customer Service experience required
  • 3rd level degree with computing discipline
  • Ability to absorb and troubleshoot technical issues and communicate them to a non-technical audience
  • Experience with Microsoft SQL server a distinct advantage
  • Ability to work under time constraints with excellent attention to detail
  • Ability to remain calm and collected in pressure situations to allow constructive guidance and also to communicate effectively with the customer
  • Excellent problem solving skills with a willingness to learn, explore new ideas and innovate
  • Excellent collaboration and communication/interpersonal skills
  • Strong customer service ethics and sense of urgency

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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