Customer Support Analyst

Customer Support Analyst Image
Customer Support Analyst

South Dublin

Permanent

€25,000 - €30,000

Ref: E6549NB

Job Description

My Dublin South based client is looking for a Support Specialist to join their expanding team. This role is on a permanent basis.

Due to expansion I’m currently recruiting for a Customer Support Analyst role available with a South Dublin based client. The role will involve working within a team and supporting customers within Ireland / Europe.

Job Responsibilities

  • Providing Technical Support to all customers via telephone, e-mail and the web.
  • Identifying and prioritising customer support queries.
  • Working through customer queries & plans of action to be taken.
  • Using all technical resources to assist with all customer requests.
  • Demonstrating superior customer service in handling enquiries.
  • Additional duties when necessary.

Experience Required

  • Previous Support experience is required.
  • Analytical approach to problem solving, decision making and an interest in IT.
  • Approach to problem solving, decision making.
  • Be able to work as part of a team

Essential and Desirable Skills

  • Fluency in the English Language
  • Strong Oral, Written and Communication skills
  • Good numeracy and literacy skills
  • Strong Team Player

Educational Requirements

  • Computer Science Degree required

Working Hours / Benefits

  • 40 hour working week
  • Annual Leave
  • Pension
  • Healthcare
  • Flexi Time

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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