Customer Success Specialist

Customer Success Specialist Image
Customer Success Specialist

Dublin City Centre

Permanent

€30,000 - €40,000

Ref: E1176NB

Job Description

My Dublin City Centre based client is recruiting for 2 X Customer Success Specialists to join the team.

Overview

Work in a fast-paced, fun and supportive environment.

Excellent career progression – take the client where you think it can go.

Structured learning environment through tech sessions with various members of the team.

 Our Success team is vital to our Company and is responsible for getting customers up and running on our platform, and proactively ensuring their continued usage and satisfaction. You will be part of the Customer Success team who have a significant and direct impact on customer retention.

Duties

Partner closely with customers to understand their needs and help them achieve their goals using the client’s product.

On-boarding new customers onto the client’s Platform.

Learning the full range of the client’s technology to be able to identify how this fits our customer’s needs.

Supporting customers with any challenges and issues they face.

Providing feedback to our product development team to help make the client even better.

Helping create and run monthly webinars on topics relevant to our overall customer base.

Work on ad-hoc team-based projects aimed at delivering constant improvement to the Customer Success team and directly impacting the company’s bottom line.

Skills required

Drive and energy.

Self-motivated with a high attention to detail and ability to multitask.

Great account management and problem-solving skills.

A strong track-record of success in past roles working with customers and developing relationships.

Good judgment in analyzing information to make routine decisions.

1-3 years consulting or customer support preferably in software.

Excellent written and spoken English for communicating with customers through emails, documents, webinars, and events.

Comfortable working in a fast-paced high-growth environment.

A strong knowledge of online software (SaaS) products and services.

3rd level business degree or relevant technical experience.

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

Apply for Job

Not what you're looking for?

If this isn't the job for you then why not reach out to one of our consultants today and send us your CV so we can find the one that is?

Reach out to a Consultant