Customer Success Specialist

Overview

Work in a fast-paced, fun and supportive environment.

Excellent career progression – take the client where you think it can go.

Structured learning environment through tech sessions with various members of the team.

 Our Success team is vital to our Company and is responsible for getting customers up and running on our platform, and proactively ensuring their continued usage and satisfaction. You will be part of the Customer Success team who have a significant and direct impact on customer retention.

Duties

Partner closely with customers to understand their needs and help them achieve their goals using the client’s product.

On-boarding new customers onto the client’s Platform.

Learning the full range of the client’s technology to be able to identify how this fits our customer’s needs.

Supporting customers with any challenges and issues they face.

Providing feedback to our product development team to help make the client even better.

Helping create and run monthly webinars on topics relevant to our overall customer base.

Work on ad-hoc team-based projects aimed at delivering constant improvement to the Customer Success team and directly impacting the company’s bottom line.

Skills required

Drive and energy.

Self-motivated with a high attention to detail and ability to multitask.

Great account management and problem-solving skills.

A strong track-record of success in past roles working with customers and developing relationships.

Good judgment in analyzing information to make routine decisions.

1-3 years consulting or customer support preferably in software.

Excellent written and spoken English for communicating with customers through emails, documents, webinars, and events.

Comfortable working in a fast-paced high-growth environment.

A strong knowledge of online software (SaaS) products and services.

3rd level business degree or relevant technical experience.