Customer Success Manager

Customer Success Manager
Dublin Permanent Hybrid €75,000 - €78,000 Ref: 21234

Job Description

Our Dublin based client is looking to hire a Customer Success Manager to join their team on a permanent basis. This is a brand new role in the organization and an opportunity to bring your expertise.

Job Responsibilities

  • Establishing a clear customer process by working closely with the sales and operations teams to make sure that solutions are meeting the needs of customers, existing and new.
  • Developing a strategy that is focused on customer satisfaction and will also retain existing customers and help to attract new business and customers.
  • Promoting the value the company service and be capable of upselling other services through customer experience and engagement.
  • Engaging with customers to educate them about any new features or updates to features that are already existing and in operation
  • Meet with key customers on a regular basis in order to provide support and identify potential for new business and upselling opportunities
  • The creation of reports that measure customer satisfaction, overall engagement and other key metrics
  • Review the customer journey on a regular basis to ensure that standards are kept high and you can recommend changes where they are needed.
  • Maintain a high level of knowledge of the product so you can answer customer questions and suggest the best solutions and options
  • Develop and maintain the necessary systems and procedures to ensure customer standards are met

Experience Required

  • Bachelor’s degree or MSc
  • Experience at exchanging and understanding key information from customers
  • Customer Relationship management is essential for this role
  • Previous experience is a Customer Success Manager role would be desirable
  • Experience in assisting customers before, during and after onboarding to satisfy customer needs.
  • Account Management experience with the ability to divide customers based on value and future prospects for account growth and success
  • Experience coming from a SaaS background would be a benefit
  • Sales and/or Business Development experience
  • Experience with customer relationship management software and applications

 

Consultant Details

Sean Prendergast's Profile Picture
Name: Sean Prendergast
Title: Senior IT Recruitment Consultant
Tel: 01 2866666
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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