Customer Service Executive

My client, based in County Offaly, is looking for a Customer Service Executive to join the team on a 12-month fixed term contract, with potential to be extended or made permanent. This is a great local opportunity for someone with ideally 1-2 years of relevant experience in Customer Service and/or Sales Support.

Job Responsibilities

• Provide support to the Sales team across: quotes, orders, and customer issues
• Deal with customer queries and issues in a timely and professional manner
• Log and monitor workflow to ensure customers are kept up-to-date and are happy with the service provided
• Ensure accurate and professional responses to customer queries by establishing controls to monitor correspondence
• Maintain the customer database and customer orders, as well as providing regular metrics and reporting
• Quickly gather knowledge of the company’s products, policies, and procedures
• Provide excellent customer engagement and maintain customer service processes

Experience Required

• 1-2 years’ experience in a Customer Service and/or Sales Support role
• Proven track record of successfully dealing with sales teams, customers, and key accounts
• Strong PC skills, especially Microsoft Office

Essential and Desirable Skills

• Fluent English
• Strong communication skills
• Excellent attention to detail
• Customer service skills
• Computer literate
• Sales & business development skills would be a bonus

Educational Requirements

• Third level degree

Benefits

• Contract with potential for extension or permanency
• Friendly team with a great work culture
• Great learning opportunities